Windows 10: Windows won't detect some USB devices

Discus and support Windows won't detect some USB devices in Windows 10 Drivers and Hardware to solve the problem; Hello! I know lots of people have a similar problem but as I haven't found a solution here nor anywhere else, I thought I'd share my specific case.... Discussion in 'Windows 10 Drivers and Hardware' started by Szark, Sep 1, 2016.

  1. Szark Win User

    Windows won't detect some USB devices


    Hello! I know lots of people have a similar problem but as I haven't found a solution here nor anywhere else, I thought I'd share my specific case.

    I'm at Windows 10 version 1607, build 14393.105. System specs are in the profile, the UEFI is updated and the latest, settings there are on their defaults.

    Windows sees:
    * keyboard
    * mouse
    * Logitech F710 gamepad
    * Corsair Voyager Go usb stick
    * Smart card reader

    Windows doesn't see:
    * A Western Digital external drive
    * Canon 70D camera

    I had no problems with any USB devices with my previous computer which also had Windows 10 and the AU.

    I've already tried:
    * installing a USB driver from the motherboard manufacturer (which only relates to the 3.1 feature tbh)
    * different windows versions from 1507 and up
    * installing the commonly suggested Windows Media Transfer Protocol Kit (Download Media Transfer Protocol Porting Kit from Official Microsoft Download Center)

    :)
     
    Szark, Sep 1, 2016
    #1

  2. plantronics 995h not detected on windows 10 after last upgrade (october 16)

    Hello,

    Since the last automatic upgrade of windows 10, Plantronics 995h is no longer detected as a USB device, and won't appear in the list.

    I tried to install the plantronics hub but it says : no device detected.

    What can I do?

    Many thanks Windows won't detect some USB devices :)
     
    Sébastien009, Sep 1, 2016
    #2
  3. USB won't detect Windows 10 devices

    Hi,

    Thank you for posting your query in Microsoft Community.

    We apologize for the inconvenience caused. We are glad to help you.

    Please follow the methods given below and check if it helps:

    Method 1:
    I suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

    Follow these steps to run the troubleshooter:

    a. Press “Windows key + Q”.

    b. Type “Troubleshooting” without quotes in the Search box and hit enter.

    c. Select “Hardware and Sound” from the Troubleshooter Window.

    d. Select “Hardware and Devices” under Devices option.

    e. Follow the On Screen instructions.

    If the issue still persist, refer to the below method.

    Method 2: I suggest you to try to update USB driver and check:

    1. Press Windows Key + R Key.

    2. Then type “devmgmt.msc” without the quotes and hit on
    Enter Key
    .

    3. Expand Universal Serial Bus controllers.

    4. Right click on the driver and click on Update driver software.

    5. Follow the instructions.

    Related articles which can provide you more information:

    What to Try When Your USB Device is an "Unknown Device"

    Hope this information helps. Do contact us with the updated status of the issue to assist you further.

    Regards,

    Jenith
     
    Jenith_James, Sep 1, 2016
    #3
  4. Kbird Win User

    Windows won't detect some USB devices

    I'll give you a fair price for the Canon 70D *Smile ....... I use a Card Read for my 50D , so not sure if it works or not direct on my X99.

    Someone else just installed AU 105 and it cured his USB issues but he is on X99 not Skylake.....

    I am surprised the MTPP is suggested for Win10 it is from 2007.....

    It may not be Win10 though.....but a chipset error/issue...

    Does the WD have a Firmware upgrade ? There are issues with the xHCI controllers (usb3) and USB 2 devices esp. hubs and some joysticks eg the X55 , some problems are cured by newer firmwares that can "talk" to the xHCI controller properly. But some like my NEC monitor can't be upgraded so I can't connect it on the x99 comp. as the hub causes the comp. to stop booting even.

    KB
     
    Kbird, Sep 2, 2016
    #4
  5. Szark Win User
    Well, actually, I would be happy to sell the 70D but I'm guessing you're on another continent so it could include some undesireable costs for you. *Smile Also, considering the camera, I want the USB connection because I'm using Focal 2 program which needs that. Otherwise, the SD card reader and the USB passthrough on the BL3200PT work too (didn't mention in the original post).

    On another note, I have enabled the XHCI-handoff in the UEFI. Setting doesn't seem to help in this case.

    I've also found an interesting MS blog: Microsoft Windows USB Core Team Blog , need to see that through.

    Things to try:
    - Contacting Asus and MS support.
    - Try all different ports, including 2.0 ones.
    - Try connecting through the USB passthrough on the monitor.
    - See if the monitor can read the external drive itself (btw the drive works with the TV).
    - Check WD firmware.
     
    Szark, Sep 2, 2016
    #5
  6. Szark Win User
    Update on the Western Digital drive (WDBPCK0010BBK-01):

    The drive works with the USB 2.0 ports which I didn't try before, but not on the 3.0 ports or the 3.1 port. The drive itself supports 3.0, though. It also works on the smart TV which has both 3.0 and 2.0 ports (works in any of them).

    Strangely enough, the connection is "almost achieved" when I connect the WD drive to the monitor's (BenQ BL3200PT) USB 3.0 passthrough and then connect the monitor's passthrough cable to any of the PC's USB ports, with 3.1 "coming closest" to getting the connection. By "almost achieved" I mean that windows repeatedly tries to install the device (pop-up window) and on some tries it even recognizes a "drive G:" but shows nothing on it. When I connect the passthrough cable to the PC's 2.0 port, it works ok as when putting the drive directly there.

    I managed to update the WD's firmware using the 2.0 connection, but that didn't change anything.

    Update on the Canon 70D connection:

    Nothing works.
     
    Szark, Sep 2, 2016
    #6
  7. Kbird Win User
    Price on that 70D just went down even more *Smile if I have time later I will try to connect the 50D as see , never have .....

    Under USB Config.

    xHCI Mode......... Smart Auto (Try Auto too)
    EHCI Leg......... enabled
    XHCI HO........ enabled
    EHCI HO........ disabled

    No issues with the BL3200PT USB my bad USB2 hub was / is in a NEC 23" Monitor...

    seems to be alot of issues with that particular Passport Drive being recognised

    WDBPCK0010BBK-01 - Google Search

    KB
     
    Kbird, Sep 2, 2016
    #7
  8. Kbird Win User

    Windows won't detect some USB devices

    This is a better explanation of the xHCI settings.


    "XHCI Mode = Disabled
    The on-board USB 3.0 port function like a 2.0 port


    XHCI Mode = Enabled
    The on-board USB 3.0 port function like a 3.0 port


    XHCI Mode = Auto
    The on-board USB 3.0 port function like a 2.0 port before OS USB 3.0 driver load.
    If you reboot the OS, the on-board USB 3.0 port again function like a 2.0 port during this reboot BIOS phase before OS USB 3.0 driver load.


    XHCI Mode = Smart Auto
    The on-board USB 3.0 port function like a 2.0 port before OS USB 3.0 driver load.
    If you reboot the OS, during this reboot BIOS phase, BIOS is "Smart" enough to avoid downgrade the USB 3.0 port back to 2.0 functionality before OS USB 3.0 driver load. So Smart Auto is faster than Auto on 2nd boot onward, but Enabled is fastest once you are sure the OS has the USB 3.0 driver installed, because it avoid the switching. Making the on-board USB 3.0 port function like a 2.0 port is mainly to support OS installation or to support OS that does not have build-in USB 3.0 driver, so that the USB keyboard would still work if the user plug-in a USB keyboard or any other USB devices into the USB 3.0 ports before the OS is installed with the USB 3.0 driver come with the motherboard."

    KB
     
    Kbird, Sep 2, 2016
    #8
  9. Szark Win User
    Where do you find these settings? There's only the XHCI handoff enable/disable in the bios.
     
    Szark, Sep 3, 2016
    #9
  10. Kbird Win User
    Oh , sorry I am on Asus X99A II and so I look in my bios in the USB Configuration Tab , the other info I saved from the Internet during my USB issues, I was under the impression the 100 Series Boards like the Z170 had similar bios options to X99.

    KB
     
    Kbird, Sep 3, 2016
    #10
  11. Szark Win User
    Hmm, well, ok. Some things yet to try here. I'll find a Windows 7 PC from my workplace and test the camera there. It isn't working with the W10 laptop either. Maybe the port on the camera is just plain dead, although that is very unlikely. Then again, so was the dreaded HDMI cable. Asus support should also have some insight regarding this, so should MS support. The fact that the WD doesn't work on 3.0 speaks for the hope that the camera is ok, really.
     
    Szark, Sep 3, 2016
    #11
  12. Kbird Win User
    I assume you tried different cables with the Camera and WD HDD ?

    I have heard of USB3 devices being detected as USB2 if you push the plug in to quickly , the port doesn't have time to read the USB3 Pins and defaults to USB2 as those pins are in full contact when the plug is fully inserted..... the ding donging of the USB when on the BenQ has me wondering about something like that.

    KB
     
    Kbird, Sep 3, 2016
    #12
  13. Szark Win User

    Windows won't detect some USB devices

    I've tried two (seemingly) identical Canon original cables for the camera. The WD has a special connector at it's end so I can only try extensions, passthroughs and so on.

    Push in too quickly? I wouldn't say I push it in "too quickly", I have trouble fitting it in most of the time, like most people. If it would be the case, then well... I mean... this would be one of the most stupid implementations in computing history!
     
    Szark, Sep 3, 2016
    #13
  14. Kbird Win User
    *Smile I agree , it is just what I read , and i semi believe it as USB3 seems to be an issue alot while USB2 seems to work every time and of course these Companies making the cables are all doing it as cheaply as possible too especially when WD Etc is paying peanuts per cable for them in bulk.

    KB
     
    Kbird, Sep 3, 2016
    #14
  15. Kbird Win User
    Well my 50D is seen on both my PC's on both USB2 and USB3 , without or with Eos Utility 2 , via the MTP protocol you mentioned.

    My X99 system finds it faster than the X58 system but usb2 and 3 both work.....

    Win10 1511.545 on the x58 and AU.105 on the X99 Asus board.

    I am assuming the 50D uses USB2 but it is seen on both.

    I can't remember what the original cable looks like so I am not sure that it is Canon's Cable TBH.

    Not sure what else i could try for you?


    KB
     
    Kbird, Sep 3, 2016
    #15
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Windows won't detect some USB devices

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