Windows 10: Windows won't shut down since last update to V1909 build 18363.900

Discus and support Windows won't shut down since last update to V1909 build 18363.900 in Windows 10 Support to solve the problem; Ever since I updated a few weeks ago I can't shutdown or restart. I get the shutdown screen but it keeps saying 'shutting down' with the circle... Discussion in 'Windows 10 Support' started by mpooley, Jul 19, 2020.

  1. mpooley Win User

    Windows won't shut down since last update to V1909 build 18363.900


    Ever since I updated a few weeks ago I can't shutdown or restart.
    I get the shutdown screen but it keeps saying 'shutting down' with the circle revolving around it.

    I now have the latest windows update telling me to restart.
    I tried to but it won't and when I shutdown using the button on the PC it restarts but doesn't do the update.
    I was hoping the new update would fix the problem but now I can't update!

    Any ideas what I should do please?

    Thanks

    Mike

    :)
     
    mpooley, Jul 19, 2020
    #1

  2. Laptop won't shut down

    Hi Muhammad,

    Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
    To do this, kindly follow the steps listed below:

    • Type troubleshooting in the Search bar and press
      Enter.
    • Click on View all on the left-side of the page.
    • Click on each category below then follow the on-screen prompt to run the troubleshooter:
    • Background Intelligent Transfer Service
    • Hardware and Devices
    • Power
    • Windows Update
    Note: Make sure that you restart your PC after running the troubleshooter for each category.

    Let us know how it goes after performing the suggested steps.
     
    Eileen Gal, Jul 19, 2020
    #2
  3. Won't shut down or restart -- error X0X

    Hi,

    Thank you for posting your query in Microsoft Community.

    To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

    The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

    • Shut down the Computer.
    • Remove all power source (including battery if it is a laptop).
    • Press and hold the power button for 15-20 seconds.
    • Connect the power source and start the computer.
    • After the computer boots to the desktop, suggest you to install all the pending updates.

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jul 19, 2020
    #3
  4. Windows won't shut down since last update to V1909 build 18363.900

    Can't shut down since recent update

    Hi,

    This problem that you currently encountered may have something to do with your computer's power management. For us to isolate and address this problem, we suggest running the Power troubleshooter. Follow these steps:

    • Search for Troubleshooting in the Cortana search window.
    • Click View all in the left pane.
    • Look for Power, click it, and hit Next.
    • Follow the on-screen instructions.

    In case the issue persists after running the Power troubleshooter, please verify if pressing the power button is set to shut down your PC. Go to
    Control Panel > Power Options > Choose what the power buttons do. Make sure it is set to
    Shut down and then save the changes.

    Looking forward to your reply.

    Regards.
     
    Vanessa Yar, Jul 19, 2020
    #4
Thema:

Windows won't shut down since last update to V1909 build 18363.900

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