Windows 10: Windows10

I have reset my mother's computer to windows 10 factory setting in hopes to restore it out of the box. It had recently done an update and changed from her pin password to an email password at the windows login preventing her from logging it. The factory reset did not remove the login setting and it is still there. I do not have a boot disk so I am unable to get around this. Is there any thing I can do short of taking this to Best Buy or some other computer store to have the disk wipe clean and reinstalled.

:)

 

Windows10 update

Hi Ray,

To troubleshoot your issue, we suggest doing these following troubleshooting methods:

Method 1

• Turn off your PC.
• Press and hold Shift then turn on your PC.
• Wait for the setup (set up fixes the problem automatically).

Method 2

• Create a media creation tool by following the steps in this
  link.
• Select your preferred installation option and wait for the process to finish.

Let us know how it goes.

Regards.

 

Windows10 update

Thanks for that Allan it worked exactly as you said (method 1)

Cheers

Ray

 

Windows10

Hi Matthew,

I suggest you to try the steps provided below.

• Download iso image from this link Download Windows 10

Startup Repair can automatically recover from most BCD problems. If you prefer to manually analyze and repair problems, you can use the command-line tool BootRec.exe by starting the System Recovery tools and then clicking
Command Prompt in the System Recovery Options dialog box.

BootRec.exe supports the following command-line parameters:

• /FIXMBR The /FIXMBR switch writes an MBR to the system partition.
• /FIXBOOT The /FIXBOOT switch writes a new boot sector onto the system partition.
• /SCANOS The /SCANOS switch scans all disks for Windows installations and displays entries currently not in the BCD store.
• /REBUILDBCD The /REBUILDBCD switch scans all disks for Windows installations and provides a choice of which entries to add to the BCD store.

Please keep us updated with the status of the repair, to assist you further.

Regards,