Windows 10: Windows10Universal.exe stopped working/error/ laptop freeze

hi, so i've been download roblox from store rcenly, from time to time it freeze my laptop alot, i've been checking may hardware and nothing wrong in it, so i check using "Relaiability Monitor" and shows that there is an error at "Windows10universal.exe" and it show



Faulting application name: Windows10Universal.exe, version: 0.0.0.0, time stamp: 0x5eebfb8e

Faulting module name: Windows10Universal.exe, version: 0.0.0.0, time stamp: 0x5eebfb8e

Exception code: 0xc0000005

Fault offset: 0x001c8457

Faulting process id: 0x20a0

Faulting application start time: 0x01d6565c6ea4157e

Faulting application path: C:\Program Files\WindowsApps\ROBLOXCORPORATION.ROBLOX_2.438.13990.0_x86__55nm5eh3cm0pr\Windows10Universal.exe

Faulting module path: C:\Program Files\WindowsApps\ROBLOXCORPORATION.ROBLOX_2.438.13990.0_x86__55nm5eh3cm0pr\Windows10Universal.exe

Report Id: cab9eb09-d175-4b20-99a4-de6d6694e7d9

Faulting package full name: ROBLOXCORPORATION.ROBLOX_2.438.13990.0_x86__55nm5eh3cm0pr

Faulting package-relative application ID: App


can you help me to fix this, when it happen no matter how long i've been waiting, it still freeze, so i had to force shotduwn


thx,

regards

:)

 

Error: No work available to process

Hmm. Either it's put out errors and WCG is limiting the work units available, or the project list may not be set to supply other WU when one runs out. (if the problem lies here and not on your end)

On the options to your left, if you go into Results Status, select the computer from Device Name and then look through results see if either they were returned late, errors or any other kind of issue that would stop the servers supplying WU from that perspective.

If there are no errors then it's maybe down to your project list. So selecting Device Manager from the left menu and then clicking on the profile assigned to that computer and make sure that it's assigned to receive WU for other projects if they run out.

At least those steps will rule out problems from the WCG end.

 

laptop freez

Hi,

You laptop freezing constantly after upgrading it to Windows 10 could be caused by some settings that are not configured properly. For us to better clarify the concern, kindly answer the questions below:

• Are you receiving any error message when the laptop freezes?
• Was there any specific action done or application that was opened before the laptop freezes?

We look forward to you response.

 

Internet randomly stops working on laptop

Hi,

Several factors may affect your Internet connection that may potentially affect its performance or for it to stop working randomly. To better assist you, we would like to ask you a few questions:

• Is this the first time that you've encountered the issue using your laptop?
• Have you made any recent changes on your laptop prior to this issue?
• Did you encounter any error messages? If so, please send us a screenshot of the exact error.
  
• What troubleshooting steps have you performed so far?

We'll keep an eye out for your response.