Windows 10: Winodws 10 Pro upgrade from store, applied to the wrong computer

I have multiple computers with Windows 10 home. I was on one of them and purchased the upgrade to Pro. I made the purchase, click install and it just hung. I got on one of my other computers, and lo and behold it is now Windows 10 Pro...I did not install it, I did not go to the store on it..It just took my purchase and applied there.


The one I wanted it on and was in the store on is for work, so I need it there. How can I move it, refund it and get again on the right computer...whats the process..Calling support is useless with the current virus and call backlog and I am trying to work from home.

:)

 

New Computer: Upgrading from Windows 10 Home to Pro

Mom is getting a new computer. Although the computer will have Windows 10 Home preinstalled, we want the Pro version.

Are the steps correct to upgrade to Windows 10 Pro?

• Click Start > Settings > Update & security > Activation > Go to store > make your purchase, follow the on screen instructions and within 5 to 10 minutes you will be upgraded to Windows 10 Pro.

We are in Canada. I am guessing that the upgrade price is close to US$100 converted to Canadian dollars?

 

Windows 10 upgrade problem, no input accepted

I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

I will list some, or hopefully all, of the troubleshooting steps I have tried:

• Move keyboard and mouse to different USB ports.
• Try different keyboard or mouse.
• Restart computer, repeatedly.
• Google for related issues.
• Update Bios, because why not.
• Create boot media and revert to windows 7.

The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

Download Windows 10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.