Windows 10: Winos Hello cannot sign me in. "Your password was changed on a different device"

I recently set up a new Dell laptop computer with Windows 10. I am using a local account instead of a Microsoft account. I set up Windows hello with a pin but every time I try to login with that pin I get the following message. "Windows couldn't sign you in. Your password was changed on a different device. You must sign in to this device once with your new password, and then you can sign in with the Windows hello.


I have signed in with the correct password rebooted and tried to sign in with the pin again. Still does not work. I have one this hundreds of times with no success. I even completely removed the account and added it back in but still have the same problem. I have other user accounts set up on this computer and they all work fine. It seems to have something to do with the user name but I cannot figure out how to reset this problem. I've been on the phone with both Microsoft and Dell and neither have been able to solve the problem. Dell wants me to reload the operating system from scratch. I prefer not to do that. Any suggestions.

:)

 

Your password was changed on a different device. You must sign in to this device once with your new password and then you can sign in with with Windows Hello

Hello,

See if this fix helps you:

[FIX] 'Your Password Was Changed On A Different Device' In Windows 10

Let me know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

 

Your password was changed on a different device. You must sign in to this device once with your new password and then you can sign in with with Windows Hello

This is on my work laptop which authenticates through the company domain.

Windows Hello fingerprint authentication was working fine. i then changed my password on the domain (not through windows) and ever since the Windows Hello authentication gives me the message

Code:

Your password was changed on a different device. You must sign in to this device once with your new password and then you can sign in with with Windows Hello

everything i read on the internet (microsoft offical and otherwise) says that if i just sign-in with my new password once then windows will have the updated password and from there Windows Hello authentication will work correctly again. Unfortunately that
is not the case - i have signed in with my password thousands of times and it has not picked up the new password.

What can i do to get Windows Hello working again?

 

password sign in

Hi,

About your concern with typing the password after being idle, it is actually recommended to activate for security reasons.

If you wish to disable it, I suggest you to follow the below steps and check if it helps.

• Go to Settings.
• Click on Accounts.
• Click on Sign in options.
• On the right side, you will see required sign in.
• Change it to Never.

Let us know how it goes.