Windows 10: Wireless adapter disappeared after Windows update

DV6-7202. I can't post screenshots right now 'cause he's at work. All it lists is the ethernet adapter, anyway.

 

When the button "turns off" the wireless, then the OS doesn't see it anymore... It disappears. Turning it back on makes it appear again.

 

I stated before, that before I installed Windows again, the button driver was installed along with all the HP software, and that button did nothing except enable or disable airplane mode. The color was always orange.

 

check on the keyboard if the wifi number like f key is on
i agree with (Mystere) just check

 

It's F12, and it's ALWAYS lit orange. It was before I reinstalled Windows 10, and it still is, regardless of whether it's pressed or not.

 

Well the good news is that after the ROM for the HP wireless key gets the latest update, the light is always white *Wink

You said that you tried all 5 of the drivers on HP, did you try uninstalling the driver (remove software if offered) and letting WU find what it thinks is the best one? Ask your friend to flip the notebook over and read you the FCC RF label - that should tell you what device is in the box. Post the complete model information, including any sub numbers/letters (take a picture of it and post the label)

Once the machine and network device is known, real progress can be made.

 

Which one:
HP ENVY dv6-7202ax Notebook PC
HP ENVY dv6-7202ee Notebook PC
HP ENVY dv6-7202eg Notebook PC
HP ENVY dv6-7202se Notebook PC
HP ENVY dv6-7202ss Notebook PC
HP ENVY dv6-7202tu Notebook PC
HP ENVY dv6-7202tx Notebook PC

If you have the link, just post that - thanks

 

I don't recall, exactly. I know it ended with "us." And I got the Ralink model number under the battery. There's two Ralink drivers on the HP website, and I found a "Windows 10" one on the MediaTek website. That's the one that said the device was "disconnected."

 

Any chance you want to share the Ralink model number?

Mediatek acquired Ralink, so that was the right place to go. I solved a 5G issue on Win8 that had an Asus USB adapter (Ralink chip). The Asus drivers were out of date, but the Mediatek driver worked ... and the internet speed was about 70-80% of the device claim instead of 20%. You''ll never get the full speed given the overhead and other considerations.

Anyway, the most recent driver I downloaded from Mediatek for that chip - Windows claims is not for Win8 ... go figure

Win10 however provided the correct Mediatek driver after uninstalling all the other attempts (with the Mediatek utility, without the Mediatek utility, installing just the driver on the device in Device Mgr....

A manaul WU brought the correct driver down - case closed on that machine.

When you uninstall the driver, make sure you answer yes or check the box to remove software.
Restart the machine, run WU

 

Yeah, that didn't work for us.

 

The laptop fell into my ownership yesterday, as he owed me money. A mutual friend of ours had installed Ubuntu on it, and go figure, the WiFi worked. I reinstalled Windows 10 on it, and once again, the wireless chip is nonexistent. However, this time, I can't get any hidden "disconnected" devices to show up.

Here's the stats of the laptop:
HP ENVY DV6-7220us
Model #: C2L31UA
Ralink Radio Model RT5390

Several HP forum threads linked to this driver, which did nothing. No new devices show up in Device Manager, STILL.

 

If you open the Driver .INF file linked you can see your model is supported by that driver supposedly under Ralink and HP etc though you would need the True Hardware ID from Device to identify 100% ... which is the issue *Smile as there appears to be at least two sub-models of the 5390.....

is this info in Linux?

PCI\VEN_1814&DEV_5390&SUBSYS_F0511814
PCI\VEN_1814&DEV_5390&SUBSYS_F0521814



[Ralink.NTAMD64.6.2]
; DisplayName Section DeviceID
; ----------- ------- --------
%Generic.DeviceDesc% = NDIS61_RT2800P.ndi, PCI\VEN_1814&DEV_0601
%Generic.DeviceDesc% = NDIS61_RT2800E.ndi, PCI\VEN_1814&DEV_0681
%Generic.DeviceDesc% = NDIS61_RT2700P.ndi, PCI\VEN_1814&DEV_0701
%Generic.DeviceDesc% = NDIS61_RT2700E.ndi, PCI\VEN_1814&DEV_0781
%Generic.DeviceDesc% = NDIS61_RT3900E2.ndi, PCI\VEN_1814&DEV_3090
%Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5390
%Generic.DeviceDesc% = NDIS61_RT3900E3.ndi, PCI\VEN_1814&DEV_5392
%Generic.DeviceDesc% = NDIS61_RT85592.ndi, PCI\VEN_1814&DEV_8592
%GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_6590
%GenericVHT.DeviceDesc% = NDIS61_RT7650.ndi, PCI\VEN_1814&DEV_7650
etc...etc

More PID's / HW ID's here

Ralink RT5390 802.11b/g/n WiFi Adapter Driver Download for VISTA,WIN7,WIN8,WIN10/64bits - Hewlett-Packard HP G62 Notebook PC

 

I don't know, as I don't have Linux installed.

 

ok , I though I read earlier in the thread a mutual friend had put Linux on it and you were Dual booting....

The link above at Driver Identifier is a slightly newer Driver maybe try it ?

 

That links to some software that I don't want to install lest I risk getting a virus.