Windows 10: Wireless (bluetooth) headphones disconnect, reconnect without sound if pc stops playing sound

Windows version: 10 pro, version 10.0.17134 Build 17134 (according to system information)


headphone brand: 3sixT wireless bluetooth headphones


Issue:


Headphones connect to laptop (surface laptop), listed in bluetooth settings as connected for voice,music


If I don't start playing any sounds (music, youtube etc) in the next ~30 seconds after connecting, the headphones alert me that they have disconnected and reconnected, but now they list only voice connected. Same thing happens if I was listening to something and stop/pause it for too long.


They are no longer available in the audio output changer in task bar when this happens.



The device manufacturer (3sixT) does not provide any custom drivers and they seem to use the standard bluetooth headphone drivers available on whatever system they are connected to.


These headphones connect without issues to my phone (android); issue only seems to be with my laptop.


Unable to find many discussions of similar issues, and those that I could used outdated advice / settings that no longer exist (one suggested something in power settings for the device under the device manager page, but that setting doesn't exist now...)


Any ideas how I can resolve? (EG, headphones don't disconnect and reconnect without sound if sounds stop playing?)

:)

 

wireless headphone connected but sound disconnecting repeatedly

Hi Armyn,

There are various factors why sound may disconnect while using wireless headphone. It can be due to outdated sound drivers or corruptions. To better isolate your concern, kindly answer the following questions:

• Have you made any recent changes before this issue occur?
• Have you tried updating you sound drivers?
• Have you tried using another headphone and check if the issue still persist?

In the meantime, we suggest that you run the troubleshooter for Hardware and Devices. This will identify and diagnose technical issues. Follow these steps:

• Press Windows key + X on your keyboard and select
  Control Panel.
• On the upper right part of the Control Panel window, type
  Troubleshooting.
• Select Troubleshooting.
• Click View all.
• Click Hardware and Devices and follow the prompt to proceed with the troubleshooter.
• Restart your PC and check if the issue still persist.

Let us know if this works for you and if you need further assistance.

 

Bluetooth headphone sound volume keeps changing.


I have a relatively new Bluetooth Pulse Echo headphone set and an Acer Aspire 3 notebook that has Windows 10 O/S. When I use the headphones with the notebook in wireless mode the sound volume alternates between normal and very low. I have run Windows Bluetooth fault finder and disabled sound enhancements to no effect. The headphones work fine in conjunction with my iPad however.
Could anyone suggest a solution for this problem please?

 

Bluetooth headphones "disconnected" and will not reconnect

I recently bought new sony bluetooth headphones and they were working great (besides the fact that i had to go out and buy a dongle) until today when i noticed that only the "headset" would connect and there was not an option to input "headphones" like there
was before. So then i went to "playback deceives and noticed that it listed "headphones" as disconnected. i right clicked on it and clicked "connect" but it didn't do anything. I disconnected and reconnect my "headset" to test if it was something with my
Bluetooth but it disconnected and reconnect fine.

please help