Windows 10: Wireless Dell Windows 10 powers on but screen blank.

Windows 10 wireless Dell computer. Turned on via power button but screen is blank. the last time I used the computer, accidentally turned the power off before closing the program I was using. I have turned off the computer, unplugged power source, waited 30 seconds, still nothing. I see there are 3 buttons above the power butt, not labeled, & have pushed those possibly pushing one of those by mistake when I turned the computer off. still nothing. Hope you can help!

:)

 

Windows 10 blank screen

Hello,

We understand the issue you are facing and will assist you.

I suggest you to perform a Power Drain by following the steps provided below and check.

• Hold the power button down 20-30 seconds.
• Hold the volume rocker up and power on for almost 15 seconds.
• After you release the buttons, wait 10 seconds.
• Press and release the power button to turn your Surface back on.

After performing a Power Drain, perform Startup Repair by following the steps provided below:

• Go to the Microsoft software download website and create Windows 10
  installation media.
• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select
  Repair your computer.
• On the Choose an option screen, select
  Troubleshoot>Advanced Options.
• Click on Startup Repair.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Problem with Dell Wireless 5630's driver

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

The issue you are facing could be due to the wireless driver us outdated. Let’s try simple steps and check if it helps in resolving the issue.

Step 1.

I suggest you to update the wireless driver manually and check if it helps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Network adaptor and expand it.
  
• 
  Right click on the wireless device driver
  and click on update.
  

If the issue still persist try the below step.

Step 2.

I would recommend you to go to the dell wireless manufacturer website and download the latest updated wireless driver and install the same. Check if it helps.

Hope this helps. Post us with the status we will be glad to help you.

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.