Windows 10: Wireless Desktop 900 Keyboard Not Working Mouse Works

I am using the keyboard/mouse with a Surface 7, and while the mouse works fine, the keyboard input doesn't.


Steps I have taken:

1 Replace Batteries

2 Try keyboard/mouse on different device Dell laptop running windows 10

3 Uninstall/Reinstall drivers

4 Update WIndows

5 Run keyboard troubleshooter

6 Reboot Surface duh!


The first time I used the keyboard/mouse on the Surface, both devices worked fine. Next time I tried to use the keyboard/mouse, the mouse worked fine, but the keyboard didn't. I fiddled around with things, and somehow managed to get it working again not sure what exactly fixed it Keyboard/mouse worked fine for a while, and suddenly the keyboard stopped working again.

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Budget wireless keyboard and mouse for gaming? (INR)

Some logitech set, they have many KB/Mouse combos, always worked well for me.
I'm currently using a Logitech nano laser mouse with a 5GHz wireless Rapoo (flat keys) keyboard.

 

Wireless Keyboard and Mouse

I have an Inspiron 4471 AIO, a Dell Desktop and an Acer Laptop all running W10 ver 1809 with the latest updates.

The wireless keyboard and mouse that came with the Inspiron work just fine but I want to replace the keyboard with a Logitech or Microsoft Keyboard/Mouse combination both of which I have.

All three keyboards work with the Desktop and laptop but only the Dell keyboard/mouse work with the Dell AIO.

The AIO shows the appropriate wireless receiver in Devices and Printers but the KB and mouse don't work. I, of course, tried the receivers all the USB ports with no luck.

The problem exist also if I boot Macrium's rescue USB as well as a W10 ISO on a flash drive. Each of the other two KB/mouses work just fine in those environments

I will really appreciate help with solving this problem.

Thank you.