Windows 10: Wireless headphone showing as two devices. More details in the comments

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Wireless headphones show as connetced but have no sound

My wireless headphones show as connected and are listed under bluetooth in device manager, but the sound will not come through the headphones, only the computer speakers. Also, the headphones are not listed under playback devices.Wireless

***Post moved by the moderator to the appropriate forum category.***

 

Headphones do not show up when Realtek is installed

OK, so this happened to me on my laptop. It wanted to use the realtek drivers no matter what. Let me show you what to do.
Step 1. Open the start menu and type 'Device Manager' in the search bar. Click on the result.

Step 2.

You'll see this window appear.

Step 3.

Expand the 'Sound , video and game controllers' category.

Step 4. Find 'Realtek High Definition Audio' in the list, then right click it and select Properties.

Step 5.

Click on the 'Driver' tab near the top of the window.

Step 6.

Now click on the button that says 'Roll back driver'.
If the button is dimmed, make sure your Realtek drivers are currently installed.

Step 6. If you did it correctly, the system should ask you to restart to finish. If it does then you finished the tutorial correctly!
Once restarted, Open device manager again using step 1. Expand the 'sound, video and game controllers' category again.

Step 7. If it says 'High Definition Audio Device' then you did it right. Here's a pic for example purposes:

 

Connecting Bluetooth wireless headphones to an HP laptop

Hi Milicent,

One of the reasons why you cannot connect the Bluetooth wireless headphones to your computer is due to an outdated driver. We would like to know more details about your concern, kindly answer the questions below:

• Just to verify, by saying that you can't see the option in Settings, are you saying that the device can't be recognized by your computer?
• Have you tried connecting the Bluetooth headset to a different computers?
• Have you tried connecting your computer to a different Bluetooth device?

Furthermore, we suggest that you update the drivers for your Bluetooth and headphone by following the steps provided in this

article.

We're looking forward to your response.