Windows 10: Wireless mouse and keyboard not waking PC from sleep

Hi, I am using a Logitech M720 mouse and MX keys keyboard, when PC goes to sleep, these will not wake it up from sleep. They will wake up my work laptop. I need to wake my home PC up using a second M310 logitech mouse. Once woken, the keyboard and mouse are useable. Running Windows 10 Version 21H2. Logitech updates done.

:)

 

Cannot wake PC from sleep with keyboard/mouse

OS: Windows 10 Version 1909 (OS Build 18363.836)

I am unable to wake the PC from sleep with the keyboard or mouse. I took several steps and spoke at length with a microsoft tech who could not solve the problem. Here is the changes I made:

-Under device manager i made sure keyboard and mouse can wake the computer up.

- Turned off fast startup.

- Used these commands in the command prompt: powercfg.exe /hibernate off powercfg.exe /hibernate on.

- Changed power settings to allow hybrid sleep off and allow wake timers Enable.

- Went to BIOS upon restarting at went to the power section and made sure that the keyboard can wake the PC and selected wake with any key on the mouse.

- After all of that failed to fix the issue I went back to the advanced power settings and reset to default. That still did not fix the problem. I have to push the power button to wake the PC up.

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.

 

mouse/keyboard wont wake pc

Hi Dalchina My mouse (logitech) and Keyboard (dell) are both wireless. I have a Dell desktop all in one (no box) I have checked to see that the mouse and keyboard are checked to wake up the pc. It wont come off the black sleep screen. I hope I have followed instructions properly.