Windows 10: Wireless mouse detected but not working

My wireless mouse suddenly stopped working and I can't get it working again. I have been using a wireless mouse for years but today it just suddenly stopped working while I was playing a game. Let's get some things out of the way first.


The mouse is fine, it doesn't need new batteries. I have tried a second mouse and the same problem is there.

The USB ports is fine and other devices work just fine when being plugged into them.

It is not the drivers, I have uninstalled and reinstalled them.

In the device manager the mouse is enabled and states it is working properly

I have restored my system back to a date everything worked fine but the problem persists

I am using windows 10

I have tried unplugging the dongle and removing the battery for a period of time and then putting them back in and nothing changed.

The dongle is properly connected and the connect button has been pressed on the mouse to make sure it is synced.


Since none of the regular solutions fixed the problem is there anything else that can be done or other places I can look?

:)

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Microsoft 3500 Wireless Mouse: No Device Detected

Hi Pard,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

Run the Hardware and Devices
troubleshooter and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Also perform the steps suggested in the link below and check.

Troubleshooting: Mice

Steps applicable to Windows 10.

Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.

 

Wireless mouse "driver is unavailable" issues

Hi,

The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

• Open Device Manager.
• Look for Mice and other pointing devices and click it to expand.
• Check if there is a driver for the wireless mouse.

If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

Get back to us if you need further assistance.