Windows 10: Wireless Mouse Detected but not working

Discus and support Wireless Mouse Detected but not working in Windows 10 Drivers and Hardware to solve the problem; The highlighted one is the wireless mouse. I have already changed the batteries, tried different ports, tried to update and uninstall the driver, and... Discussion in 'Windows 10 Drivers and Hardware' started by Matthew_205, Jun 11, 2021.

  1. Wireless Mouse Detected but not working


    The highlighted one is the wireless mouse. I have already changed the batteries, tried different ports, tried to update and uninstall the driver, and tried the SMART Genius Program and TXID Reset Program, and both have not detected the mouse.

    :)
     
    Matthew_205, Jun 11, 2021
    #1
  2. Remon Ont Win User

    Logitech Wireless Mouse

    Hi Ken,

    Not working wireless mouse could be due to the following:

    • Outdated device driver
    • No device driver installed
    • Faulty wireless mouse receiver

    We would like to know some information to better isolate the issue:

    • Have you done any changes (like updating your Windows) on your computer prior to the issue?
    • Have you tried using using your wireless mouse on other computer and checked if the issue persists?
    • Have you tried updating your wireless mouse driver?

    For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

    • Type troubleshoot in the search box and press Enter.
    • Select Hardware and Devices, then click
      Run the troubleshooter
      .

    If the troubleshooter didn't work, you can check this
    article
    about updating your wireless mouse driver.

    Let us know if you need further assistance.
     
    Remon Ont, Jun 11, 2021
    #2
  3. Pavan_N Win User
    Microsoft 3500 Wireless Mouse: No Device Detected

    Hi Pard,

    I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

    Run the Hardware and Devices
    troubleshooter and check
    .

    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Click on the Start button, and type “Troubleshooting” on the search bar.
    • Click on troubleshooting, then click on “Hardware and Devices”.
    • A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.
    Also perform the steps suggested in the link below and check.

    Troubleshooting: Mice

    Steps applicable to Windows 10.

    Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.
     
    Pavan_N, Jun 11, 2021
    #3
  4. Anne Ros Win User

    Wireless Mouse Detected but not working

    Wireless mouse "driver is unavailable" issues

    Hi,

    The error Driver is unavailable means that there is no available driver installed for your mouse that’s why it is not working. We suggest that you check the mouse driver from the device manager. Follow the steps below:

    • Open Device Manager.
    • Look for Mice and other pointing devices and click it to expand.
    • Check if there is a driver for the wireless mouse.

    If there is none, we suggest that you visit the manufacturer’s website of the mouse and download then install the latest mouse driver compatible to Windows 10.

    Get back to us if you need further assistance.
     
    Anne Ros, Jun 11, 2021
    #4
Thema:

Wireless Mouse Detected but not working

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