Windows 10: Wondershare malware

Discus and support Wondershare malware in AntiVirus, Firewalls and System Security to solve the problem; I downloaded a Wondershare app and then uninstalled it. But now a window keeps popping up from my taskbar suggesting I reinstall the WS program. I... Discussion in 'AntiVirus, Firewalls and System Security' started by EddieMiller1, Mar 21, 2020.

  1. Wondershare malware


    I downloaded a Wondershare app and then uninstalled it. But now a window keeps popping up from my taskbar suggesting I reinstall the WS program. I cannot get rid of this popup. Could Windows Defender enable me to remove this WS malware?

    :)
     
    EddieMiller1, Mar 21, 2020
    #1
  2. Smorboll Win User

    Wondershare as a trojan

    Based on what I have seen, it seems as if the Wondershare Trojan file would be found under the name of tmd5.dll. You can probably find it in your Programs. It would have likely been installed when the hacker received access to your device. I would also
    believe that this is not the only other piece of malware installed, so I would suggest using an AV software and checking your device for other malware. Bitdefender is quite well made and catches most malware.
     
    Smorboll, Mar 21, 2020
    #2
  3. I installed a video editing software called Wondershare Filmora, uninstalled it but still i get Error 0x80004002.

    Hi Christian,

    I suggest you to follow the below methods and check if it helps.

    Method 1: I suggest you to search if any program related to
    Wondershare Filmora is listed in the programs list as below and uninstall it.

    • Press ‘Windows+X’ and go to ‘Programs and features’.
    • Locate if any app\program related to Wondershare Filmora,
      once you find right click on the program and ‘Uninstall’ it.

    Method 2: I suggest you to run the below fixit to uninstall the program related to
    Wondershare Filmora using the below link and check if it helps.

    http://diagnostics.support.microsof...mats&diagid=ProgramInstallUninstall&_ext=.exe

    Please get back to us with an update on this issue, we will be happy to assist you further.

    Thank you
     
    Karthicka_R, Mar 21, 2020
    #3
  4. Wondershare malware

    Wondershare app

    Hello Greg,



    Thank you so much for your quick reply. Thanks for the instructions. I followed all of your steps. I went to my apps and uninstalled Wondershare. Next, Malwarebytes found over 400 threats and I chose to quarantine them. I ran it again and
    found 0 threats. Then I ran the scannow command and it finished found no problems to repair. Then, I restarted my laptop and the Wondershare dialog box still appears. Specifically, it is called “Wondershare Helper Compact” and asks me if I agree to let
    this app make changes to my hard drive. I click on the X to close it. So, again, the problem is still there.



    Now, my more aggravating problem is that Windows keeps bogging down and then re-starting on its own several times a day. This has been happening for the last several months. I have used Troubleshooting and applied fixes to Windows update, but
    the problem is still there. I don’t yet know if your solutions have corrected this second issue.



    Thank you,



    Richard
     
    RichardKrueger49, Mar 21, 2020
    #4
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Wondershare malware

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