Windows 10: Wont use FingerPrint and Pin after last update

Discus and support Wont use FingerPrint and Pin after last update in Windows Hello & Lockscreen to solve the problem; My Fingerprint and Pin stopped working after this past update. I was able to delete and reinstall my fingerprint and my Pin. However, when I restart... Discussion in 'Windows Hello & Lockscreen' started by MarkW14&10, May 22, 2020.

  1. Wont use FingerPrint and Pin after last update


    My Fingerprint and Pin stopped working after this past update. I was able to delete and reinstall my fingerprint and my Pin. However, when I restart my computer or put it to sleep it will not prompt me for either. It shows them enabled in my system, but it won't pop up. I would like to use the system that I have, as my computer isn't even two months old. Please fix.

    :)
     
    MarkW14&10, May 22, 2020
    #1
  2. Rose Ter Win User

    PIN and FingerPrint not working

    There might be an issue with the configuration of your device after the update.
    For us to isolate the issue, we will need to ask you a few questions:

    • Are you getting any error messages?
    • What troubleshooting steps have you done so far?


    You may also check the response of Eileen Gal on this
    thread
    . This will provide you steps on how you can create a new PIN again.



    Feel free to contact us if you have further inquiries.
     
    Rose Ter, May 22, 2020
    #2
  3. RW2017 Win User
    Update Destroyed Fingerprint and PIN Functions

    Hello -

    Recently did the cumulative updates on top of the Version 1607 and now the fingerprint sensor and PIN don't work. I reloaded the fingerprint driver. As for the PIN, see some talk about doing a bunch of stuff with TPM that I can't figure out.

    Is there any way Microsoft could just make a fix to the updates and push that, so that I don't have to become a tech guru to get my SP4 to work again?

    That would be great.

    List of updates:

    KB3150513

    KB4015217

    KB4018483

    KB3150513

    KB890830

    KB4015438

    KB4014329

    KB4013429

    KB2538243

    ***Post moved by the moderator to the appropriate forum category.***
     
    RW2017, May 22, 2020
    #3
  4. Dyan Rey Win User

    Wont use FingerPrint and Pin after last update

    PIN and FingerPrint not working

    Hi,

    We understand that you're having challenges with your finger print login option. You may be facing it due to various reasons. To start troubleshooting, we suggest that you uninstall and reinstall the
    finger print driverand check if the issue reoccur. Follow the steps below:

    • Delete the fingerprints you've already registered.
    • Press Windows Key + R Key.
    • Then type “devmgmt.msc” and press Enter.
    • Uninstall the current driver the current diver under "Biometric devices".
    • You maybe have to click the "discover new hardware" symbol in the device manager.

    Let us know how it works.
     
    Dyan Rey, May 22, 2020
    #4
Thema:

Wont use FingerPrint and Pin after last update

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