Windows 10: Word 2016 hangs at saving file

Discus and support Word 2016 hangs at saving file in Microsoft Office and 365 to solve the problem; Hello guys! I have Windows 10 build 1703 and Office 2016 x64 installed on it. When I try to save or print any Word file it hangs. When I... Discussion in 'Microsoft Office and 365' started by r1sh, Jun 27, 2017.

  1. r1sh Win User

    Word 2016 hangs at saving file


    Hello guys!

    I have Windows 10 build 1703 and Office 2016 x64 installed on it.

    When I try to save or print any Word file it hangs.

    When I diconnect from Internet - everything is fine.

    Could you please help me solving the problem?

    :)
     
  2. Andre Da Costa, Jun 27, 2017
    #2
  3. DaveM121 Win User
    Scanning documents

    Hi emev, if your scanner software does not have the option to scan to Word file, save the scan as a PDF

    Then open Word

    Choose File Open and open the PDF file from inside Word - modern versions of Word (2016, 365) have the ability to open PDF files which you can then save as a docx file and edit in Word
     
    DaveM121, Jun 27, 2017
    #3
  4. philc43 Win User

    Word 2016 hangs at saving file

    philc43, Jun 27, 2017
    #4
  5. r1sh Win User
    Yes, I've checked right now, all latest updates are installed.

    Word doesn't crash, it hangs for about 20 minutes or till I disable Internet on my laptop
     
  6. philc43 Win User
    It could be worth checking in Event viewer to see if there were any errors or warnings issued at the same time as you try to save or print a Word file.
     
    philc43, Jun 27, 2017
    #6
  7. r1sh Win User
    I have checked Event Viewer, though Word doesn't crash, there is no error logs*Sad
     
  8. dalchina New Member

    Word 2016 hangs at saving file

    Hi,
    1. You could see what happens in
    a. Safe Mode
    b. After a clean boot

    2. Can you save from e.g. Wordpad to the same destination?

    3. Then there's this which solved this for some:
    Word 2016 Locking Up Constantly - Microsoft Community

    4. You can try this:
    Open Word in Safe Mode

    Check if you can save files in Safe Mode. Here's how: 1. Press the <Ctrl> key while you start Word

    2. Click Yes at the prompt to open in Safe Mode.

    3. Can you save the file? If yes, start Word normally.

    4. Click on the Microsoft Office Button

    5. Click on the Word Options button

    6. Click on Add-ins and check the active Application Add-ins listed. It's quite likely that one of the Add-ins is interfering.

    History: - note this is from 2015... and occurred with an old Windows build...
    Word 2016 Hangs When Saving Files in Windows 10, but a Fix is Coming

     
    dalchina, Jun 27, 2017
    #8
  9. Berton Win User
    The mention of Internet and time suggests to me a problem involving OneDrive.
     
    Berton, Jun 28, 2017
    #9
  10. r1sh Win User
    I've tried to open in Safe mode, but it didn't help: I still can open file but when I try to save it or print it - it hangs*Sad
     
  11. r1sh Win User
    i don't use onedrive...
     
  12. dalchina New Member
    2. Can you save from e.g. Wordpad to the same destination?

    I find it very odd that it fails in Safe Mode, but works when you boot normally with the internet disconnected.

    I mentioned two different 'Safe Modes' -
    1. Where you boot Windows to Safe Mode e.g. via SHIFT + left click Restart
    2. Starting Word in Safe Mode

    To which were you referring? I don't know... I tried to make this very clear using numbered points.
     
    dalchina, Apr 5, 2018
    #12
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Word 2016 hangs at saving file

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