Windows 10: Word documents won't print to my HP OfficeJet Pro 9015

Discus and support Word documents won't print to my HP OfficeJet Pro 9015 in Windows 10 Drivers and Hardware to solve the problem; Hi, My problem is, I can't print from Word - My Lenovo PC sees my printer, an HP OfficeJet Pro 9015. It says it is online, but when I select Print... Discussion in 'Windows 10 Drivers and Hardware' started by SaraBowles, Aug 15, 2020.

  1. Word documents won't print to my HP OfficeJet Pro 9015


    Hi,


    My problem is, I can't print from Word - My Lenovo PC sees my printer, an HP OfficeJet Pro 9015. It says it is online, but when I select Print nothing happens. It prints fine if I want to print from any other program, a PDF, image etc, it is just in Word I have the issue...


    I've run a printer diagnostic, but nothing abnormal shows up.


    Any ideas?


    Thank you

    :)
     
    SaraBowles, Aug 15, 2020
    #1

  2. Windows 10 HP Officejet Pro 8620 Will not print


    Thank you for posting this. I tried all the listed steps and still not able to print EXCEPT when I ran the HP Print and Scan Doctor; at the conclusion of the scan, the app prompts me to print a test page from within the Scan Doctor and it is successful. I recall the 8620 being able to do this as well, however.
     
    robdam1001, Aug 15, 2020
    #2
  3. HP Officejet Pro K550

    They have now added driver for Officejet Pro K550.

    Following till step 8 above here's the deviation:

    • Click on Find driver from Windows Update, it will takes about 5 minutes
    • Click HP as the Manufacturer
    • Scroll down the long list in alphabetical order then find Officejet Pro K550 as the Printer on the right. There are 2 version, one is (HP) the other (Microsoft). I chose the HP.
    • Select Printing Preferences
    • Click on the Paper/Quality tab
    • Select the Print Quality dropdown and change this to 'Fast Normal'
    • Select Apply and OK
    • Close Devices and Printers
     
    SingaporeChangi, Aug 15, 2020
    #3
  4. Word documents won't print to my HP OfficeJet Pro 9015

    HP Officejet Pro K550

    Dear Erdeslawe,

    I finally got a reply from the HP forum confirming that the printer is compatible with Windows 10 but the problem resolved itself when I installed the latest Windows 10 update. I have several available printers on my system and a new one is available to
    select HP Officejet Pro K550 (Copy1). If I select this, everything prints perfectly. Selecting the original HP Officejet Pro K550 nothing happens. The solution suggested by HP is reproduced below if anyone has a similar problem but I have not had to use this.

    Thanks again for your help

    Welcome to the HP Support Forums!

    I see that you're experiencing issues when printing from your Windows 10 computer to your HP Officejet Pro K550 Colour Printer. I would like to assist you today with resolving this issue. Thank you for including the troubleshooting steps that you have
    attempted prior to reaching out for support. Your HP Officejet is compatible with Windows 10. However, there is no downloadable HP Full Feature Software and Driver, or Basic Driver available. Rather, you're relying
    solely on aWindows Update driver to use the print function of your product. There may be a conflict with the Windows Update driver on the Windows 10 system that is causing your Officejet to 'lock up' as your Windows XP system still prints
    fine to your machine. To resolve this issue, I'm curious if an alternate print driver would function properly for you. To test this theory, please follow the steps below on the Windows 10 computer.





    Step 1: Add Alternate Driver:



    Make sure the USB Cable is connected to your Windows 10 computer from your printer.



    • Click on Start
    • Open Devices and Printers
    • Locate your Officejet in the Devices and Printers window
    • Right click on the HP Officejet
    • Left click on Printer Properties
    • Select the Advanced tab
    • Select New Driver
    • When the New Driver window opens just hit 'Next' until you see a list of Manufacturersand Printers.
    • Click HP as the Manufacturer
    • Select Deskjet 9800 as the Printer on the right
    • After selecting Deskjet 9800 hit 'Next' to complete the New Driver wizard
    • Under Printer Properties click Apply, but don't hit OK
    • Click the General tab
    • Rename your printer back to Officejet K550
    • Click OK
    • Lastly, right click on your Officejet one more time
    • Select Printing Preferences
    • Click on the Paper/Quality tab
    • Select the Print Quality dropdown and change this to 'Fast Normal'
    • Select Apply and OK
    • Close Devices and Printers
     
    DavidRoweST, Aug 15, 2020
    #4
Thema:

Word documents won't print to my HP OfficeJet Pro 9015

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