Windows 10: xbox app and identity provider not connected to internet

Discus and support xbox app and identity provider not connected to internet in Microsoft Windows 10 Store to solve the problem; Hello,I'm trying to login to the xbox app, but I get a screen saying i'm not connected to the internet.When i try to configure my xbox one controller,... Discussion in 'Microsoft Windows 10 Store' started by MaxBennin, Jun 19, 2021.

  1. MaxBennin Win User

    xbox app and identity provider not connected to internet


    Hello,I'm trying to login to the xbox app, but I get a screen saying i'm not connected to the internet.When i try to configure my xbox one controller, i get an error saying something went wrong with the xbox identity provider with error code 0x800701F4.i am definitely connected to the internet since the store loads in the xbox app.i've also ensured that the xbox services are running in the background:any help would be appreciated.

    :)
     
    MaxBennin, Jun 19, 2021
    #1
  2. OllieX2 Win User

    Xbox Identity Provider

    Thank you for the link to the app!

    I hadn't been able to find it in the store by searching either for "Xbox" or "Xbox Identity Provider".

    Turns out that once it's installed, it fixes the Xbox app's "We can't sign you in right now. Try again later." error. I'd been seeing this error message ever since removing the
    Xbox Identity Provider app.

    A word on what it seems to do...

    • If you run the Xbox Identity Provider app on its own, it doesn't do much and you just see the loading screen.
    • However, if you run an app that needs to log in to Xbox Live (e.g. the Xbox
      app or the Solitaire app), and you have a gamertag set up on your Xbox Live profile, then the Xbox Identity Provider app launches and runs in a square popup window in the foreground, logs you in to Xbox Live, then closes.
     
    OllieX2, Jun 19, 2021
    #2
  3. Xbox Identity Provider app

    Hi,

    The Xbox Identity Provider is a preinstalled system app that is used by apps and games on Windows to connect to your Xbox Live account. The Xbox Identity Provider isn’t intended to run as a stand-alone application. Games like Microsoft Solitaire Collection
    store the game data in the cloud using your Microsoft account credentials. The
    Xbox Identity Provider allow these apps to
    link
    to your Xbox live profile. You can check the information on this link regarding the Xbox Identity Provider app.

    Feel free to reach out to us for further concerns.
     
    Jordan Dom, Jun 19, 2021
    #3
  4. xbox app and identity provider not connected to internet

    Xbox Identity Provider

    Since the update failed to download and install on the computer, it can cause the issue. We suggest that you follow the steps on the solutions provided on this link:

    Fix Windows Update errors
    .

    Once the computer is updated, download and install the
    Xbox Identity Provider
    again.

    If you need more help, kindly let us know.
     
    Loraine Mon, Jun 19, 2021
    #4
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xbox app and identity provider not connected to internet

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