Windows 10: Xbox Console Companion App Crashes on Loading

The Application starts to load then just vanishes, every time I try and run it.


I've tried the usual fixes and nothings working at all:


> Checked Timezone

> Uninstall and Reinstall (both via app store AND Powershell commands)

> Updated Windows

> Restart PC

> Different User


Following is the crash report from Event Viewer, seems the SharedLibrary.dll is the main offender, any help would be greatly appreciated, I'm out of ideas!


Faulting application name: XboxApp.exe, version: 48.55.1907.30001, time stamp: 0x5d401a0a

Faulting module name: SharedLibrary.dll, version: 1.7.27413.0, time stamp: 0x5c64bfac

Exception code: 0x00001007

Fault offset: 0x0000000000493b3f

Faulting process ID: 0x3bbc

Faulting application start time: 0x01d563c156ce0c2c

Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxApp_48.55.30001.0_x64__8wekyb3d8bbwe\XboxApp.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.1.7_1.7.27413.0_x64__8wekyb3d8bbwe\SharedLibrary.dll

Report ID: 20965740-5835-4473-8248-05508d35c491

Faulting package full name: Microsoft.XboxApp_48.55.30001.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.XboxApp

:)

 

Xbox app renamed to Xbox Console Companion for Windows 10


The Xbox app has been renamed to Xbox Console Companion starting with version 48.54.3003.0 for Windows 10.

From What's new:

"Pardon our dust. This app is being renamed to Xbox Console Companion to be a dedicated app for your Xbox console's features and settings. A new desktop experience is coming soon!"

 

Xbox Console Companion app link shows in Desktop

Hi,



Thank you for writing to Microsoft Community Forums.



It could be due to Display drivers, I suggest you to try updating the Display drivers and check if the problem persists. Please follow the steps mentioned below:

1. Press Windows key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Drivers.
   
4. Restart the computer if prompted.
   

Article for reference: Update drivers in Windows 10.



Alternatively, you can also try resetting the Xbox Console Companion application and check if that removes the link. Please refer the troubleshooting steps mentioned in the section
Repair apps and programs from the article
Repair or remove programs in Windows 10.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Xbox App now changed it's name to Xbox Console Companion

Hey there, folk!

If your new here, welcome to the Microsoft community forms!

Some of you have probably realised that the Xbox App has changed its name to Xbox Companion App. It does the same thing as the Xbox App, but there are some new features!

They have changed the name so it fits into how the App will be used in the future. The App will be a one stop place to customise the consoles features and settings right from your Windows or mobile device.

More features and settings are set to follow in the near future for this app. However you do need to be running the latest versions of Windows.

Logo has changed

The Logo used to be a picture of the Xbox Icon. Now the logo has changed to a picture of a console as seen in the image underneath





Group Messages have been removed from the App

You will no longer be able to send group messages in the app. However, you will be able to send group messages on your Xbox console and from the Windows game bar when you press Start key & R together.

You can still message people from within the App and through the Windows Game bar.

Voice messaging on the App on mobile devices

You will now be able to send and receive voice messages through your Xbox Console Companion App on your IOS and Android device. This is a new feature that has been implemented to make it easier for you to send and receive messages with your friends on Xbox.

My old messages have been removed!

Yes, when the App was updated, old messages have been removed. Xbox did send an announcement via Xbox Message about these changes.

I hope this information is useful to you. If you have any feedback regarding the Xbox Companion App, please post them at https://xbox.uservoice.com or through the feedback app on Windows.

Happy Gaming!

Regards,