Windows 10: Xbox Elite Controller 2 - not connecting after paired

Hi,


my expectation is that when turning the Xbox Elite Controller 2 on it will automatically connect to the PC over Bluetooth (if already paired), however, it doesn't work for me. Light on the controller is flashing steadily but it never connects.


Controller works fine over USB. It's displayed as "Paired" in Bluetooth & other devices.

Controller's firmware has been updated over USB using Xbox Accessories application.


What have I tried already:

1. Ensuring my Bluetooth adapter is working fine by connecting wireless headphones - it's OK. I also moved the adapter to the front of the chassie.
2. Restarting PC, controller, Bluetooth services (and changing them to automatic), turning Bluetooth off & on before and during controller sync.
3. Uninstalling Bluetooth drivers, updating them via Windows, downloading new drivers from my MOBO (AsRock Z390 Pro4) manufacturer.
4. Removing the controller from Bluetooth devices and trying to pair it again - controller is visible either as "Input" or as "Xbox Elite Wireless Controller" however it takes a lot of tries to connect it as the device is not responding (controller light is flashing rapidly as it should in sync mode).

After successful pairing I observed the controller sometimes stays connected and works fine over Bluetooth and sometimes it just switches back to the "turn on mode" (light flashing steadily), which brings me to the beginning of this problem - controller is paired but does not connect to PC.


I've read a lot of topics where people have a problem with connecting their controllers to the PC in the first place, however this is not my problem and solutions presented in these topics proved ineffective in resolving my situation.


Thank you for your help.

:)

 

Bluetooth Pairing - Xbox One Elite Controller

Hi Brad,

Let us try the below troubleshooting steps to pair the Xbox One Elite Controller and check if it helps.

Step 1: If the device is not detected run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to refer to the article below, try the troubleshooting steps and check if it helps.

All about the Xbox Elite Wireless Controller

Hope it helps. Get back to us with an updated status of accessing Xbox One Elite Controller for further assistance.

Thank you.

 

Bluetooth Pairing - Xbox One Elite Controller

Hi,

I've got a new Alienware desktop running Win 10 Home x64. Bluetooth appears to be working, but I'm not getting the Xbox One Elite Controller in the list of available devices when I attempt the pairing. The light on the controller flashes normally when I
press the pairing button, but on the PC, I'm only getting four or five generic 'unknown' devices. I've tried a few, but none will connect.

To troubleshoot, I unplugged the power from the Xbox, just to make sure there wasn't a pairing conflict between the game console and Windows. Doesn't help. I've also tried pairing in the new Win 10 interface, as well as through NCPA.cpl.

When I get home, I'm going to try pairing the controller with another computer, but I'm also interested in any suggestions this community can provide.

Regards,

Brad

 

Xbox Elite 2 Bluetooth won't connect

I'm having trouble getting my new Elite Series 2 controller to connect to my Win 10 PC. I went through all my updates. I removed my previous Elite Controller that was paired up via the wireless dongle just in case there is some naming conflict. I can
connect my phone to my PC. I can connect my controller to my phone. I just can't connect the controller to my PC. After a reboot, Win 10 finds the device, but when I click on it to connect, it just says "Connecting" forever. The controller eventually
gives up. If I try to pair it again, Win 10 doesn't even see the device and give me the option to connect. The Xbox Elite was listed under Bluetooth in my Device Manager. I uninstalled it, but that didn't fix it. I've gone through all the trouble shooting
recommendations on the site.

Any ideas?