Windows 10: Xbox Elite controller is not recognized in Xbox accessories app

I just spent four hours trying to get my new XBOX ELITE 2 CONTROLLER to be recognized by the WINDOWS 10 XBOX ACCESSORIES APP and it refuses.


The computer recognizes the controller but the XBOX ACCESSORIES APP does not. A thread from last year on the same topic was closed without resolution so lets try again https://answers.microsoft.com/en-us...-in-xbox/33bf6b1b-03d1-4832-a632-42af9c46c2e6.


What needs to be done for my WINDOWS 10 PC that is 100% up to date to be able to detect the XBOX ELITE 2 CONTROLLER with the XBOX ACCESSORIES APP? This should be a plug and play exercise and yet I've wasted half a day on it already.

:)

 

Xbox Elite controller is not recognized in Xbox accessories app.

My configuration:

Xbox Elite controller driver version 10.0.15063.0 (17.03.2017)

Xbox Elite controller firmware 2.3.2388.0

Xbox Accessories app version 300.1711.9002.0

Windows version 10.0.15063.786 (Windows 10 Fall Creators Update)

 

Xbox Elite controller is not recognized in Xbox accessories app.

Hear us, it is a massive problem on all Xbox Elite controllers on Windows 10 with Windows Anniversary update.

My controller works on Xbox console, it has the latest firmware update (checked on Xbox console) it works in games on Windows 10 itself, without the possibility to configure it in Xbox Accessories app. It is the problem between Windows 10 xbox accessories app,
elite controller driver and firmware.

 

Elite controller is not recognized by Xbox accessories app

Hi,

There are several reasons why you are having issues with connecting your Xbox Elite Controller on Windows 10. It is possible that the current Windows Update version installed on your computer is incompatible with the latest driver update of the controller.
To resolve your concern, we recommend that you install all the critical and important Windows Updates by following the steps on this

link.

We also recommend that you update the controller using the Xbox Accessories App by following the steps on this

link. If the issue persists, visit
Xbox One Wireless Controller disconnects or can't connect and perform the suggested solutions to resolve your concern.

Keep us updated with the results after performing the suggested solutions above.