Windows 10: Xbox Gold

Discus and support Xbox Gold in Windows 10 Installation and Upgrade to solve the problem; My Xbox one console isn't recognizing my Gold membership. I renewed my Gold subscription in February 2018. I didn't have any issues until September.... Discussion in 'Windows 10 Installation and Upgrade' started by family2004ever, Sep 7, 2018.

  1. Xbox Gold


    My Xbox one console isn't recognizing my Gold membership. I renewed my Gold subscription in February 2018. I didn't have any issues until September. Now, it says that I do not have a Gold subscription. Under subscriptions it shows that my Gold expires February 19, 2019. What is the problem and how can I fix it? I have removed my account and signed back in and still won't work.

    :)
     
    family2004ever, Sep 7, 2018
    #1
  2. Stun127 Win User

    xbox gold and live

    I have a GOLD subscription and my son is listed as a family member. Yet when he is on the xbox he is not a gold customer and does;t seem to have access to xbox live. any suggestions?

    Moved from Community Participation Center
     
    Stun127, Sep 8, 2018
    #2
  3. xbox gold and live

    He is probley lying but if not it has been exspierd or he typed wrong thing and cheack out [flag prize.build15]

    let me win a surprize
     
    ENDERMANKILLS12, Sep 8, 2018
    #3
  4. Xbox Gold

    xbox live gold

    Hi,

    There are several possible reasons as to why you're encountering issues purchasing an Xbox Live Gold Membership. Here's a list of the common factors:

    • An outdated billing address
    • There's an ongoing Xbox Live server outage.
    • You're using a child account which is not allowed to purchase online.
    • You have an ongoing membership that was suspended due to an outdated payment option.

    For us to point you to the best approach in resolving this issue, kindly answer the following questions:

    • Is this the first time you're signing up for an Xbox Live Gold subscription?
    • Are you using a child or an adult account?
    • Are you getting any error messages when purchasing the subscription?
    • Are you trying to purchase the subscription through your Xbox One console or through a web browser on your computer?

    To verify if there's an ongoing service alert, kindly visit the
    Xbox Live Status
    page.

    We also recommend updating your billing address online. Here are the steps:

    • In a browser, go to
      My Account
      .
    • If needed, sign in to the Microsoft account you want to change.
    • Select Payment & billing, and then select Billing info.
    • Select Edit profile, and then follow the instructions to correct your billing address.
    • Try to make your purchase again.

    The Xbox phone and chat support team have access to the tool that can help determine the root cause of this issue. We also suggest that you get in touch with them. Click this

    link
    for their contact information.
     
    Catherine Cus., Sep 8, 2018
    #4
Thema:

Xbox Gold

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