Windows 10: Xbox Live Captures are HUGE

Discus and support Xbox Live Captures are HUGE in Windows 10 Gaming to solve the problem; When I try to record a clip with Xbox Live and upload it to a USB drive, I found out that a single 10 minute video was almost 1 GB! Why are Xbox Live... Discussion in 'Windows 10 Gaming' started by vysulo, Sep 15, 2020 at 10:48 PM.

  1. vysulo Win User

    Xbox Live Captures are HUGE

    When I try to record a clip with Xbox Live and upload it to a USB drive, I found out that a single 10 minute video was almost 1 GB! Why are Xbox Live Captures so large?


  2. xbox live capture

    Hi Bobby,

    Issues with loading your video clips on Xbox Live are possibly caused by several reasons. There is a possibility that the Xbox App is not connected to the network or the app is not updated. To better assist you with your concern, please provide us the following

    • Are there any error messages when you tried to load your video clips?
    • Are you trying to upload or download videos on the Xbox app?
    • Did the issue start after an update?
    • Were you able to load video clips using a different account?
    • Did you use the Game DVR to record the video clips?
  3. Xbox live

    Hi Jordan,

    Let’s isolate your concern by answering the following questions:

    • Are you using an Xbox One or Windows 10?
    • Are you trying to play a game online? If yes, may we know what is this game?
    • Are you using an Xbox Live account?

    Online gaming on an Xbox console requires an Xbox Gold Membership. Refer to this

    for the steps on how to join Xbox Live Gold after setting up your Xbox One console. Another way to sign up is by visiting this

    You may also visit
    Xbox Live Gold changes FAQ for more information.

    Looking forward to your response
    Catherine Cus., Sep 15, 2020 at 10:53 PM
  4. Xbox Live Captures are HUGE

    xbox live gold


    There are several possible reasons as to why you're encountering issues purchasing an Xbox Live Gold Membership. Here's a list of the common factors:

    • An outdated billing address
    • There's an ongoing Xbox Live server outage.
    • You're using a child account which is not allowed to purchase online.
    • You have an ongoing membership that was suspended due to an outdated payment option.

    For us to point you to the best approach in resolving this issue, kindly answer the following questions:

    • Is this the first time you're signing up for an Xbox Live Gold subscription?
    • Are you using a child or an adult account?
    • Are you getting any error messages when purchasing the subscription?
    • Are you trying to purchase the subscription through your Xbox One console or through a web browser on your computer?

    To verify if there's an ongoing service alert, kindly visit the
    Xbox Live Status

    We also recommend updating your billing address online. Here are the steps:

    • In a browser, go to
      My Account
    • If needed, sign in to the Microsoft account you want to change.
    • Select Payment & billing, and then select Billing info.
    • Select Edit profile, and then follow the instructions to correct your billing address.
    • Try to make your purchase again.

    The Xbox phone and chat support team have access to the tool that can help determine the root cause of this issue. We also suggest that you get in touch with them. Click this

    for their contact information.
    Catherine Cus., Sep 15, 2020 at 10:53 PM

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