Windows 10: Xbox live payment

Hello im trying ti add a new account for oayment on my xbox but everytime i coukd go change to that account it tells me i cant because i own money but i dont own money because i didnt want to renew fir gamepass.

:)

 

xbox live gold

Hi,

There are several possible reasons as to why you're encountering issues purchasing an Xbox Live Gold Membership. Here's a list of the common factors:

• An outdated billing address
  
• There's an ongoing Xbox Live server outage.
• You're using a child account which is not allowed to purchase online.
• You have an ongoing membership that was suspended due to an outdated payment option.

For us to point you to the best approach in resolving this issue, kindly answer the following questions:

• Is this the first time you're signing up for an Xbox Live Gold subscription?
• Are you using a child or an adult account?
• Are you getting any error messages when purchasing the subscription?
• Are you trying to purchase the subscription through your Xbox One console or through a web browser on your computer?

To verify if there's an ongoing service alert, kindly visit the
Xbox Live Status page.

We also recommend updating your billing address online. Here are the steps:

• In a browser, go to
  My Account.
• If needed, sign in to the Microsoft account you want to change.
• Select Payment & billing, and then select Billing info.
  
• Select Edit profile, and then follow the instructions to correct your billing address.
  
• Try to make your purchase again.

The Xbox phone and chat support team have access to the tool that can help determine the root cause of this issue. We also suggest that you get in touch with them. Click this

link for their contact information.

 

Xbox Live Gold membership is overdue

Hi,

Usually, an outdated billing information or payment instrument may cause for this issue to happen. To look more closely into this, we need more information to gain a better grasp of your case. Kindly answer the following:

• What is the exact error message that you are getting?
• Are you getting this error message over the web or on your Xbox console?
• Are you able to access Xbox Live Gold features on your Xbox console?
• Have you made any changes on your Xbox profile prior to this issue?

Make sure to update your payment information on your Xbox profile. Visit this
page and perform the steps provided.

If you already have updated or added your preferred payment option online, you need to set it as the default one for your account's Xbox Live Gold membership. You have to sign out and sign back in over the web or restart your console to sync all changes
made. Refer to the following links to know more about it:

• Change payment for an Xbox Live membership
• Manage your payment options online

For in-depth assistance, you may also get in touch with the team of support from Xbox to verify the status of your account's subscription. With your Microsoft account signed in, click this

link to generate a chat session or request a call.

 

Xbox live gold

Hi Max,

If your subscription is still active yet you received a message asking you for a renewal, there might be issues with the payment option associated with your Xbox Live Gold Membership. Updating your payment option may help resolve this issue. See

Update payment info to continue your Xbox subscription for the steps. If you're using an Xbox One console, you may refer to the steps on that page on how to update the payment information. Otherwise follow the steps on how to do it online.

Outdated billing contact information of your Xbox account is another factor that we have to consider. Refer to

Update your billing contact information online for the steps on how to update your account's billing details.

After updating your account's payment and billing details, we recommend removing and re-adding your profile. Refer to the following links for the steps on how to remove and re-add your Xbox profile on Xbox One and Xbox 360:

How to add or remove a Microsoft account on Xbox One

How to add or remove an Xbox profile on Xbox 360

If the same instance occurs after following the solutions above, we suggest that you get in touch with our Xbox support team for in-depth assistance. They can help verify the current status of your membership. You may contact them via chat support or schedule
a call back on your preferred date and time. Check out this link for more information:

Xbox Contact us

Let us know if you have other inquires. We're here to clear things up.