Windows 10: Xbox live purchase

Discus and support Xbox live purchase in Microsoft Windows 10 Store to solve the problem; I paid for a month subscription of xbox live but it says I don't have xbox live. I used a gift card and it says paid for but nothing. What do I do if I... Discussion in 'Microsoft Windows 10 Store' started by BenjaminRobinett, Mar 24, 2020.

  1. Xbox live purchase

    I paid for a month subscription of xbox live but it says I don't have xbox live. I used a gift card and it says paid for but nothing. What do I do if I paid for xbox live and the money was taken from my account but I still dont have xbox live.

    BenjaminRobinett, Mar 24, 2020

  2. Unable to purchase Xbox Live Gold

    To resolve your concern, you can follow the steps on the suggested methods below:

    Method 1. Power cycle your Xbox One console.

    You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

    Here are the steps:

    • Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

    • Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.

    • Plug the console power cable back in.

    • Press the Xbox button on your console to turn on the Xbox One.

    Method 2. Clear the storage cache on the console.

    Here are the steps:

    • Press the menu key on the controller.

    • Go to Settings, and then select Disc & Blu-Ray.

    • In the Blu-Ray section select Persistent Storage.

    • Select Clear persistent storage.

    Method 3. Clear Mac address.

    • Here are the steps:

    • Scroll left on the Home screen to open the guide.

    • Select Settings.

    • Select All Settings.

    • Select Network.

    • Select Network settings.

    • Select Advance settings.

    • Select Alternate MAC address.

    • Select Clear.

    Method 4. Run the Network Connection Test on your console.

    • Scroll left from Home to open the guide.
    • Select Settings.
    • Select All Settings.
    • Select Network.
    • Select Network settings. Any known outages will appear in the middle of the screen.
    • On the right side of the Network settings screen, select Test network connection.

    If the connection test is successful, try to purchase the membership or subscribe to Xbox Live again.

    Let us know how it goes.
    Loraine Mon, Mar 24, 2020
  3. xbox live gold


    There are several possible reasons as to why you're encountering issues purchasing an Xbox Live Gold Membership. Here's a list of the common factors:

    • An outdated billing address
    • There's an ongoing Xbox Live server outage.
    • You're using a child account which is not allowed to purchase online.
    • You have an ongoing membership that was suspended due to an outdated payment option.

    For us to point you to the best approach in resolving this issue, kindly answer the following questions:

    • Is this the first time you're signing up for an Xbox Live Gold subscription?
    • Are you using a child or an adult account?
    • Are you getting any error messages when purchasing the subscription?
    • Are you trying to purchase the subscription through your Xbox One console or through a web browser on your computer?

    To verify if there's an ongoing service alert, kindly visit the
    Xbox Live Status

    We also recommend updating your billing address online. Here are the steps:

    • In a browser, go to
      My Account
    • If needed, sign in to the Microsoft account you want to change.
    • Select Payment & billing, and then select Billing info.
    • Select Edit profile, and then follow the instructions to correct your billing address.
    • Try to make your purchase again.

    The Xbox phone and chat support team have access to the tool that can help determine the root cause of this issue. We also suggest that you get in touch with them. Click this

    for their contact information.
    Catherine Cus., Mar 24, 2020
  4. Xbox live purchase

    Unable to purchase Xbox Live Gold


    To properly isolate your concern, please clarify the details below:

    • Are you trying to purchase an Xbox Live membership?
    • Do you have an existing Xbox Profile or Gamertag connected to your Microsoft Account?

    We're looking forward to your response.
    Loraine Mon, Mar 24, 2020

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