Windows 10: Xbox One Bluetooth controller 1708 FW 4.8.1923.0 doesn't connect to Windows 10 1909

Discus and support Xbox One Bluetooth controller 1708 FW 4.8.1923.0 doesn't connect to Windows 10 1909 in Windows 10 Gaming to solve the problem; Case scenarios: If I connect it using USB micro b it works normally that's how I updated its firmware If I put it in Pairing mode my Phone, Laptop,... Discussion in 'Windows 10 Gaming' started by Elkhose, May 24, 2020.

  1. Elkhose Win User

    Xbox One Bluetooth controller 1708 FW 4.8.1923.0 doesn't connect to Windows 10 1909


    Case scenarios:

    1. If I connect it using USB micro b it works normally that's how I updated its firmware
    2. If I put it in Pairing mode my Phone, Laptop, Surface... finds it except my desktop which is my gaming device
    3. I tried it on my Samsung S10 plus with emulators works fine on Bluetooth
    4. I don't have an Xbox One console nor access to one so no solutions involving it plz
    5. I tried 3 different Bluetooth adapters to my PC and tried USB3.0 USB2.0 front and back CSR v4.0, Orico 4.0, Ugreen 4.0 so 2 different Bluetooth chip-sets
    6. My PC can connect to any Bluetooth headset and 4 different PS4 controllers but not this Xbox One controller


    Software/Hardware:

    • Xbox One Bluetooth controller 1708 FW 4.8.1923.0
    • Windows 10 pro 64-bit 1909 OS Build 18363.836
    • I have Xbox Accessories installed
    • I updated Windows and all my drivers At least as far an Windows update does
    • I uninstalled inputMapper and rebooted the machine
    • No hub between the dongle and the PC


    Specs:

    • Core i7 7700K
    • Kingston 2x8GB 2666 dual channel
    • EVGA GTX1070
    • Asus Strix Z270F Gaming
      Crucial 500GB SSD as primary OS boot

    I have searched every forum for this, many faced it but no solution worked for me, troubleshooting done:
    Restarted the service: Device Association Service

    Tried from the "Bluetooth & other devices" to Pair the controller

    Tried from "Control Panel\Hardware and Sound" Add a device

    Rebooting several times, removing batteries from controller several times

    Unplugged EVERYTHING from the PC even the keyboard and mouse and plug only essentials to test


    What gave me hope but didn't work:

    1. First the PC didn't even detect the controller in pairing mode Other devices detected it and they detected the PC also the PC detected the other devices but not the controller
    2. After removing all Bluetooth paired devices and plugging the Bluetooth dongle in the back of the Desktop both pairing locations "Bluetooth & other devices" and "Control Panel\Hardware and Sound" detected the controller but none managed to Pair to it
    3. When found the "Control Panel\Hardware and Sound" add a device tried to connect and said it wasn't successful with the error paraphrased cz I can't reach it anymore: Make sure the controller is still in pairing mode
    4. Another time when found the "Bluetooth & other devices" Paired successfully but the controller kept flashing and Game Controllers didn't show a connected controller nor did "Bluetooth & other devices"


    I am now clueless at what to try, I just bought this controller cz I don't want the hassle of inputMapper with PS4 controllers and the ergonomics of this thing with the D-Pad are amazing. I am a PS fan and PCMR but in controllers Xbox One can't be beat if it works.

    I don't have access to a store that sells the Xbox RF dongle for this controller so if I am gonna get one it's gonna be after the pandemic so basically too late.


    TL;DR: Title says it all

    :)
     
    Elkhose, May 24, 2020
    #1

  2. Xbox Controller in Windows

    Hey there Tomas

    Thanks for reaching out!



    I suggest that you try updating
    your Xbox One controller. To do this, kindly follow the steps provided on the links below:




    If the issue persists, I strongly
    recommend contacting our Xbox Customer Support
    for further troubleshooting steps.



    Kindly update us with the results.
     
    XBF Erick C, May 24, 2020
    #2
  3. Mala_S Win User
    Can’t connect Xbox one controller to pc

    Hello SubieTY,

    Thank you for writing to Microsoft Community Forums.

    Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.


    Hope it helps.

    Mala S

    Microsoft Community - Moderator
     
    Mala_S, May 24, 2020
    #3
  4. Xbox One Bluetooth controller 1708 FW 4.8.1923.0 doesn't connect to Windows 10 1909

    Acelyn Alc, May 24, 2020
    #4
Thema:

Xbox One Bluetooth controller 1708 FW 4.8.1923.0 doesn't connect to Windows 10 1909

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