Windows 10: Xbox One controller not detected after restart

Hi,


I started having problems with detecting my Xbox One controller connected via USB on Windows 10 after updating it to 4.8.1923.0 via the Xbox accessories application from 3 something received upon purchase about 2 years ago. It started exactly after that and I tried resetting the application as described in https://answers.microsoft.com/en-us...e/c8c2bcf9-c458-4e89-86d4-62927ca2fc74?page=2. Does anyone have any other suggestions? Would uninstalling the application help? I installed it for the first time when I did the update.


Br.


Lukasz

:)

 

Xbox One controller being recognized as a 360 Controller

Hi Stephan,

There are several reasons why your Xbox One controller is detected as an Xbox 360 controller by your PC. It is possible that the controller is not updated or if you previously used an Xbox 360 controller on the PC, it is still detecting its drivers instead
of the Xbox One controller drivers. To properly isolate your concern, please clarify the following information:

• Have you used an Xbox 360 controller on the same computer before?
• Does the error message occur on all of the games that you play?
• Have you tried to update the controller?
• Are you using an Xbox One Elite controller?

In the meantime, we suggest that you update the controller by following the steps on this

link.

 

Xbox Controller in Windows

Hey there Tomas

Thanks for reaching out!



I suggest that you try updating
your Xbox One controller. To do this, kindly follow the steps provided on the links below:

• How
  to update your Xbox One Controller on Windows 10
  
• Connect
  and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Troubleshoot
  update issues with your Xbox One Controller
  

If the issue persists, I strongly
recommend contacting our Xbox Customer Support
for further troubleshooting steps.



Kindly update us with the results.

 

Bluetooth Pairing - Xbox One Elite Controller

Hi Brad,

Let us try the below troubleshooting steps to pair the Xbox One Elite Controller and check if it helps.

Step 1: If the device is not detected run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to refer to the article below, try the troubleshooting steps and check if it helps.

All about the Xbox Elite Wireless Controller

Hope it helps. Get back to us with an updated status of accessing Xbox One Elite Controller for further assistance.

Thank you.