Windows 10: Xbox one controller refusing to connect via cable

So, i use my controller for pretty much all my games on pc as my aim is terrible. I had it working with the cable for a while but then all of a sudden, it stopped working by cable. It still received power but the controller didn't connect to the pc. I then used bluetooth to connect it. That worked for a couple days then that stopped working. I managed to get it working via bluetooth again after a firmware update for the controller but i want to use a headset with it and bluetooth sometimes cuts out if there's heavy wifi trafficprobably due to wifi and bluetooth having similar bandwidths. I have looked in device manager a lot, showed hidden devices and looked through all the different groups. It isn't there. Would anyone have an idea of what to do here? I've seen other people have this problem and sometimes, they had to get a new controller. I don't exactly have a lot of money on me to get one so i want to avoid that. If you need to know more info, i'll gladly provide it

:)

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Xbox One Controller Wired Connection Registers as Generic Controller

Hi Trey,

Using a micro-USB cable is one way on how you can connect your Xbox One Controller to a Windows 10 PC. Once connected, it will install the most current drivers needed for your controller. Regarding your concern, have you tried using another micro-USB
cable? If not, we suggest that you uninstall first the current driver for your Xbox One Controller on your computer, restart, and then connect the controller using another USB cable.
There's a possibility that it affects the computer to get the correct driver for your controller.

If your Xbox One Controller still treated as the generic controller, we recommend that you manually install the driver by performing the following steps:

• Press Windows Key + X and choose Device Manager from the list.
• Once Device Manager opens, locate and right-click Xbox One Controller.
• From the menu choose Update Driver Software.
• Click on Browse my computer for driver software.
• Click Let me pick from a list of device drivers on my computer.
• Locate Microsoft Xbox One Controller on the list and click
  Next to install it. If you can’t locate Microsoft Xbox One Controller driver, you might have to uncheck
  Show compatible hardware option.

Let us know if that works for you.

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator