Windows 10: XBox One PC Wireless Pad is not detected via Bluetooth in Windows 10

Hello,

I have a problem with pad xbox one pc wireless bluetooth on Windows 10 - the computer can't see it, doesn't want to connect. The pad has a bluetooth option, I can pair it for example with a phone (Redmi Note 8 Pro), but it doesn't want to connect to the computer.

Of course i have blueetoth version of controller.

My motherboard is Crosshair VIII Hero WiFi, it has bluetooth.

I have probably already tried all possible solutions:

- I've updated the motherboard drivers

- I was updating my bluetooth drivers

- I installed XBOX Accesories and updated the pad firmware

- I checked with services.msc if the bluetooth options are enabled

Nothing helps.

Strangely enough, Bluetooth doesn't see my mobile phone in the computer either.

Do you have any idea why this could be happening? I specially bought a Bluetooth version of the pad so that I don't use a USB cable (it works normally on the cable).

Is it possible that some software on my computer creates a problem with bluetooth? I always have two antivirus on (Norton, Malwarebytes), Corsair iCue, AdobeCC, Steam, Samsung Magician, Radeon Software, AIMP, Chrome).

The operating system is up-to-date and I have the latest drivers installed.

I wonder if bluetooth works correctly on my computer at all, if it does not see any BT devices.

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:)

 

Wireless Xbox One controller requires PIN for Windows 10.

Hi,

You will be asked for a PIN when connecting your wireless Xbox One controller via Bluetooth on Windows 10 if your Bluetooth drivers are not updated. It is also possible that you have to reset the controller to remove the PIN. To resolve your concern, restart
your controller by following the steps below:

• Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
• Press the Xbox button again to power it back on.
• Connect your Xbox Wireless Controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows.

You can also update your Bluetooth drivers by following the steps on this
link.

Keep us updated with the results after performing the suggested solutions above.

 

Can’t connect Xbox one controller to pc

Hello SubieTY,

Thank you for writing to Microsoft Community Forums.

Initially, we need to pair the device to show up in the list while connected through Bluetooth. Check with the below mentioned steps and see if it works.

• I would suggest you to check with the troubleshooting steps mentioned in the article on -
  
  Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller.
  
  
  
  
• You may also follow the steps from the below article to connect a controller to a Windows 10 PC -
  
  How to connect an Xbox One Wireless Controller to a Windows PC.
  

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Cant connect my XBOX ONE controller to my W10 pc via bluetooth

Hi,

If you encounter issues connecting an Xbox One Wireless Controller on your Windows 10 PC via Bluetooth, it may be because of an incorrect device configuration. Another factor that we have to take into consideration is an outdated Bluetooth driver. We suggest
running the Bluetooth troubleshooter on your Windows 10 PC. Here are the steps:

• Select the Start button, then select Settings >
  Update & security > Troubleshoot.
• Under Find and fix other problems, select Bluetooth >
  Run the troubleshooter.
• Restart your device so that the changes will take effect.
• Disconnect then reconnect the controller and check if the same issue occurs.

We also recommend verifying if the Bluetooth device shows on the Device Manager. To do so, kindly perform the following steps:

• In the search box on the taskbar, type Device Manager, and select it from the list of results.
• In Device Manager, select View > Show hidden devices.
• In Device Manager, select View > Devices by connection.
• Find your Bluetooth hardware.

For additional troubleshooting steps, refer to
How to connect and troubleshoot Bluetooth on your Xbox One Wireless Controller. The details on that page will guide you how to connect the controller via Bluetooth as well as troubleshooting methods you may perform if you encounter issues with the Bluetooth
connection.

We're looking forward to get this issue resolved.

Do get back to us with the progress. We'd be more than willing to provide you additional troubleshooting solutions.