Windows 10: Xbox purchase and error message

Trying to buy something on xbox and when I click on allow it asks for me to add money which I don't need to and if I do click add the whole page changes and this message appears.something went wrong we're working on it try again in a little bit trace id h0kr1z3pN06HzIBU.3.1Any ideas. Its driving me mad!

:)

 

Purchase Xbox One with Xbox All Access for No Upfront Cost

Source: Purchase an Xbox One with Xbox All Access for No Upfront Cost; Special Upgrade Offer Available for a Limited Time - Xbox Wire

See also: https://www.xbox.com/en-US/Xbox-All-Access

 

Unable to purchase Xbox Live Gold

To resolve your concern, you can follow the steps on the suggested methods below:

Method 1. Power cycle your Xbox One console.

You can reset, perform a full power cycle, or physically disconnect your Xbox One console to reboot it completely and fix many common issues. This process does not erase any of your games or data.

Here are the steps:

• 
  Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  
• 
  Unplug the console's power cable. Wait 10 seconds. Be sure to wait 10 seconds. This step resets the power supply.
  
• 
  Plug the console power cable back in.
  
• 
  Press the Xbox button on your console to turn on the Xbox One.
  

Method 2. Clear the storage cache on the console.

Here are the steps:

• 
  Press the menu key on the controller.
  
• 
  Go to Settings, and then select Disc & Blu-Ray.
  
• 
  In the Blu-Ray section select Persistent Storage.
  
• 
  Select Clear persistent storage.
  

Method 3. Clear Mac address.

• 
  Here are the steps:
  
• 
  Scroll left on the Home screen to open the guide.
  
• 
  Select Settings.
  
• 
  Select All Settings.
  
• 
  Select Network.
  
• 
  Select Network settings.
  
• 
  Select Advance settings.
  
• 
  Select Alternate MAC address.
  
• 
  Select Clear.
  

Method 4. Run the Network Connection Test on your console.

• Scroll left from Home to open the guide.
• Select Settings.
• Select All Settings.
• Select Network.
• Select Network settings. Any known outages will appear in the middle of the screen.
• On the right side of the Network settings screen, select Test network connection.

If the connection test is successful, try to purchase the membership or subscribe to Xbox Live again.

Let us know how it goes.

 

Updates to Xbox Insider Hub Include New Registration Error Messages Xbox

Source: Updates to Xbox Insider Hub Include New Registration Error Messages - Xbox Wire




Tip Xbox Insider Program FAQ