Windows 10: XBox Series X controller will not connect via USB - device not recognised

GavinWheeler · Nov 30, 2020

Hi,

I bought a new Xbox series S/X controller and have connected it to my Windows 10 PC up to date running 20H2 and am having problems:

Connection via USB - I get the following error message, and cannot for the life of me find a driver download:

I've installed the XBox accessories app and get the following error

I've tried different ports on the computer and rebooting it with no luck. I have only one USB-c cable and no other USB-c accessories to test the cable with I bought the cable specially to use with the controller I also tried the same controller + cable on another PC with the same error.

bluetooth, will connect, but drops out regularly, making game play impossible. The advice is top update the firmware, but I cannot do that without the USB connection.

So help basically! This is very frustrating - any advice appreciated.

:)

kousik2020 · Nov 30, 2020

Xbox series x/s controller connected to PC via Bluetooth but not working

The new Xbox series x/s controller is successfully connected to windows 10 PC via Bluetooth. the device is showing connected in Bluetooth settings but it is not being recognized in games. Also, it is not being recognized in the Xbox accessories app.

When connected via USB cable it is working and I was able to download the latest drivers and firmware from the Xbox accessories app.

I have made sure I have all the latest updates (Windows 10, Version20H2)

updated xbox controller firmware through usb connection (Firmware version 5.5.2641.0)

used Bluetooth troubleshooter

Disconnected, removed, re-paired, and restarted PC and Xbox controller multiple times.

tried updating drivers from device manager but the drivers were already up to date

I have Bluetooth keyboard and headphones that are connected to the same PC, they work flawlessly (made sure I had only 1 connection at a time)

Brink · Nov 30, 2020

App Compatibility for Xbox Series X and Xbox Series S Consoles

UWP applications (both apps and games) are a pivotal part of the Xbox experience. As we near the launch of the new console generation, we want to address some common questions regarding app and game development on the new Xbox family of consoles. If you have been developing for the Xbox One X using UWP and leveraging the Dev Mode Activation App, the same features will be supported on the Xbox Series X and Xbox Series S. Please refer to the following FAQs for further guidance.

Thank you for your partnership with Xbox!

FAQs:

Will my current UWP app or game continue running on the Xbox Series X and Xbox Series S?

Yes, apps and games running on the Xbox One should continue to run at parity on the Xbox Series X and Xbox Series S. The underlying platform APIs and codecs that UWP apps are built on have been tested and validated with key scenarios by Microsoft and through thousands of hours of usage in our internal Xbox flighting program. These APIs and codes are supported on the new Xbox family of consoles. When the new Xbox family of consoles is released, we recommend doing additional validation of your UWP app or game on the chosen device if desired.

How can I verify that my UWP app or game is working on the Xbox Series X and Xbox Series S?

Devkits are not publicly available. UWP application developers should continue to rely on the Dev Mode Activation App used on the Xbox One X to convert their retails consoles into a development kit to test for compatibility As the same APIs and codecs are used between the Xbox One X and the new Xbox family of consoles, an app that works on the Xbox One X should continue to work on the new Xbox family of consoles

When the new Xbox family of consoles are available in retail, app partners can rely on Dev Mode Activation App to convert those consoles into a development kit.

Do I need to change or rewrite my application from the current UWP application?

No app development changes are required for the Xbox Series X and Xbox Series S. You use the same SDK, build environments, and UWP APIs to develop your applications. The same publishing process for UWPs on the Xbox One will continue to apply for the new Xbox family of consoles.

As a reference, here are the links to the UWP documentation: https://docs.microsoft.com/en-us/win...etting-started

Are there any features my app can take advantage of for the Xbox Series X and Xbox Series S?

We focused our efforts on backwards compatibility for apps on our new Xbox family of consoles to make it easier for our partners and enable a seamless transition for your app from the Xbox One generation to the next generation of Xbox consoles. This means that all of your favorite apps will carry over to the Xbox Series X and Xbox Series S on day 1.

We currently do not have additional features for apps on the new Xbox family of consoles that are not already a part of the Xbox One X.

Will I need to sign a new agreement to bring my Xbox One UWP application to the Xbox Series X and Xbox Series S?

No, the existing Store App Developer Agreement terms will continue to cover distribution for apps on the new Xbox family of consoles. No additional agreements are required to run your app on the Xbox Series X and Xbox Series S.

Will my app show that it supports the Xbox Series X and Xbox Series S on the Store?

Yes, Microsoft will list the Xbox Series X and Xbox Series S as a platform on the Store PDP. No additional work is required from the app partner to add in Xbox Series X and Xbox Series S listing to the Store

Click to expand...

Source: App Compatibility for Xbox Series X and Xbox Series S Consoles - Windows Developer Blog

See also: Xbox Series S and Xbox Series X Launch November 10

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Nikhar_K · Nov 30, 2020

Xbox Controller is not connecting to Wireless Adapter

Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

Are you using an Xbox one controller?

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.

I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

Press and hold the Windows + X key on the keyboard.

Select Device manager.

Click View tab.

Select Show hidden devices.

Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
uninstall.

Restart your computer.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator

Windows 10: XBox Series X controller will not connect via USB - device not recognised

XBox Series X controller will not connect via USB - device not recognised

XBox Series X controller will not connect via USB - device not recognised

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