Windows 10: Xbox Wireless Adapter for Windows 10 is not working

Just got a Wireless Adapter for Windows 10 to wirelessly connect my xbox one controller to my computer, however I'm pretty sure my product arrived DOA, but I want to see if there are any other things I can do before returning the product.



The adapter is being detected by my computer correctly, but when I push the sync button on the device no led lights up. Have already tried all the usb ports on my computer, even the 2.0 ports was using for my mouse and keyboardso I know that they work. Controller is on newest firmware, and I can use it on my xbox with no problems.


Things I have tried already:

Everything here - https://beta.support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-adapter-for-windows

The steps here - https://beta.support.xbox.com/help/hardware-network/controller/connect-xbox-wireless-controller-to-pc

The reply here - https://answers.microsoft.com/en-us/windows/forum/all/xbox-controller-is-not-connecting-to-wireless/511d72f3-9157-4a00-801b-1cd87623fe06


Is there anything else I can do?

:)

 

Xbox Wireless Adapter not working

Hi Michael,

As you are facing with Xbox wireless adapter I suggest you to follow the troubleshooting steps from the link below and check if it helps.

https://support.xbox.com/en-US/xbox...roubleshoot-xbox-wireless-adapter-for-windows

Please post back if you need further assistance, we will be happy to assist you.

Thank you.

 

Xbox one wireless adapter problems


Try these suggestions: Troubleshoot the Xbox Wireless Adapter for Windows | Xbox One

 

Xbox Wireless Adapter

Hi,

The Xbox 360 controller will work using the Xbox Wireless Adapter for Windows. To help you set up your Xbox 360 controller to your computer using the Xbox Wireless adapter, we recommend that you follow the steps provided on this

link.

If you need further assistance, feel free to contact us back anytime.