Windows 10: xbox wireless dongle & xbox controller randomly disconnect

Discus and support xbox wireless dongle & xbox controller randomly disconnect in Windows 10 Drivers and Hardware to solve the problem; hi i'm using official xbox wireless dongle since many months :... Discussion in 'Windows 10 Drivers and Hardware' started by ed li lu dad, Dec 24, 2019.

  1. xbox wireless dongle & xbox controller randomly disconnect


    hi

    i'm using official xbox wireless dongle since many months :

    https://www.microsoft.com/fr-fr/p/adaptateur-sans-fil-xbox-pour-windows10/91DQRB97L130/1V59

    with my xbox one controller custom design microsoft on Windows 10 1909

    I have random disconnection during game, every 3-7 min and it comes back after 1 min

    I turned off every power management settings on every USB device into device management window and into power management settings. Nothing fix my issue

    I tried different USB port, same


    any idea please ? :


    ***moved on english forum***

    :)
     
    ed li lu dad, Dec 24, 2019
    #1
  2. UndeadBob Win User

    Xbox One Wireless controller keeps disconnecting

    After reading some replies on here, there seem to be a lot of various theories. I'm sorry if it doesn't work for you, but I can confirm that exiting Steamworked for me. The problem is very repeatable.

    • Connect and disconnect controller
    • Sleep and wake up system
    • Xbox One Wireless controller connects (as shown in the "Game Controllers" panel) and disconnects within 2 seconds.
    • Exit Steam
    • Xbox One Wireless controller connects and works.
    • Restart Steam (controller still works)
    • Disconnect Xbox One Wireless controller, then connects and disconnects within 2 seconds.
    I'm narrowing my problem down to the Big Picture mode, so that problem is for another forum...

    Hopefully this workaround helps a few people before the real solution is found.
     
    UndeadBob, Dec 24, 2019
    #2
  3. Arul_D Win User
    Wired Xbox 360 Controller Keeps disconnecting itself

    Hi Frank,



    Thank you for posting your query on Microsoft Forum.



    I would suggest you to follow the steps provided in the following Article and check if it helps.



    Troubleshoot your Xbox 360 controller for Windows

    Fix Problems with Xbox 360 Controller for PC Games | Xbox 360 Controller for Windows Help

    Xbox controllers, headsets, and wireless accessories

    http://support.xbox.com/en-US/xbox-360/accessories/controllers-remotes

    Xbox 360 Wireless Controller disconnects or can't connect

    http://support.xbox.com/en-US/xbox-...ller-disconnects-frequently-or-cannot-connect

    If you still have issues, I would suggest you to contact Xbox support

    Contact us

    http://support.xbox.com/en-US/conta...ller-disconnects-frequently-or-cannot-connect



    Please let us know if the issue persists. We will be happy to assist you further.

    Thank you.
     
    Arul_D, Dec 24, 2019
    #3
  4. Nikhar_K Win User

    xbox wireless dongle & xbox controller randomly disconnect

    Xbox Controller is not connecting to Wireless Adapter

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:



    • Are you using an Xbox one controller?


    If you are using an Xbox one controller, I suggest you to refer the steps in the article

    How to connect an Xbox One Wireless Controller to a Windows PC
    and see if that helps in resolving the issue.



    I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:



    1. Press and hold the Windows + X key on the keyboard.
    2. Select Device manager.
    3. Click View tab.
    4. Select Show hidden devices.
    5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
      uninstall.
    6. Restart your computer.


    Please reply with the status of the issue, we will be glad to help you further.



    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 24, 2019
    #4
Thema:

xbox wireless dongle & xbox controller randomly disconnect

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