Windows 10: xbox wireless dongle & xbox controller randomly disconnect

hi

i'm using official xbox wireless dongle since many months :

https://www.microsoft.com/fr-fr/p/adaptateur-sans-fil-xbox-pour-windows10/91DQRB97L130/1V59

with my xbox one controller custom design microsoft on Windows 10 1909

I have random disconnection during game, every 3-7 min and it comes back after 1 min

I turned off every power management settings on every USB device into device management window and into power management settings. Nothing fix my issue

I tried different USB port, same


any idea please ? :


***moved on english forum***

:)

 

Xbox One Wireless controller keeps disconnecting

After reading some replies on here, there seem to be a lot of various theories. I'm sorry if it doesn't work for you, but I can confirm that exiting Steamworked for me. The problem is very repeatable.

• Connect and disconnect controller
• Sleep and wake up system
• Xbox One Wireless controller connects (as shown in the "Game Controllers" panel) and disconnects within 2 seconds.
• Exit Steam
• Xbox One Wireless controller connects and works.
• Restart Steam (controller still works)
• Disconnect Xbox One Wireless controller, then connects and disconnects within 2 seconds.

I'm narrowing my problem down to the Big Picture mode, so that problem is for another forum...

Hopefully this workaround helps a few people before the real solution is found.

 

Wired Xbox 360 Controller Keeps disconnecting itself

Hi Frank,



Thank you for posting your query on Microsoft Forum.



I would suggest you to follow the steps provided in the following Article and check if it helps.



Troubleshoot your Xbox 360 controller for Windows

Fix Problems with Xbox 360 Controller for PC Games | Xbox 360 Controller for Windows Help

Xbox controllers, headsets, and wireless accessories

http://support.xbox.com/en-US/xbox-360/accessories/controllers-remotes

Xbox 360 Wireless Controller disconnects or can't connect

http://support.xbox.com/en-US/xbox-...ller-disconnects-frequently-or-cannot-connect

If you still have issues, I would suggest you to contact Xbox support

Contact us

http://support.xbox.com/en-US/conta...ller-disconnects-frequently-or-cannot-connect



Please let us know if the issue persists. We will be happy to assist you further.

Thank you.

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator