Windows 10: Yet another realtek audio problem - no sound on line in

Hi,
I am trying to input/record sound from the line input on my PC (HP Elite G100 Tower). There is no sound, nothing plays on the speakers, Windows Sound meters show no activity, and I cannot record. I do have ok sound from browser and media player on the pc. I have the latest software, drivers and bios installed.

Windows 10 is up to date: version 1909 build 18363.719.

The Realtek drivers have been updated as best I can, but they still show as pretty old (from the powershell script):

The Windows driver dialog shows a date of 2017-12-19

I have downloaded the latest cab file from https://www.catalog.update.microsoft...x?q=6.0.8874.1 ,but when I point update driver dialog to the file, windows refuses to install saying the best drivers are already installed. I also tried generic Windows drivers vs the files that HP provides. There was no improvement.

I have also tried two other external usb audio devices (Vantec nba-200u and a Project USB-V) that plug into the pc. Although they show up on Windows Sound, I cannot get any sound out of them either.

Audacity issues the following error when I try to record: "Error opening sound device".

Any ideas on what/how to install better drivers, or what else I might do?

Thanks for the help!

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

Sound Quality

One thing that sticks out from looking at your "My Computer" specs. You list "ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)" which suggests you do not have the correct sound hardware driver. Your motherboard has Realtek sound and the first step is to install the Realtek sound drivers. My ASUS also came with Sonic Studio 2 which is a sound enhancement package. Check the ASUS install disc to see if you have something similar.

May not be a speaker problem.

 

Realtek Audio Playing Sound Out of One Side

Hi JoHo3_824,



Thank you posting in Microsoft Community.



I understand that you are facing issues with the Realtek drivers with the sound output on one speaker. I see that you have already tried troubleshooting on re-installing drivers and checking the balance settings for audio. We will certainly look into
this for you.

For further clarity, please let us know:

1. What is the version of Windows 10 installed on your computer? You can click on Search and type
   winver.
2. How are the headphone connected to your computer?(Bluetooth/USB/3.5mm wired)
3. Have you tried connecting any alternate speakers/headphones?
4. What is the make and model of the computer?

You can try the following steps and check.



Method 1: Run the audio troubleshooter.

I would suggest you to try the steps mentioned in
Fix sound problems in Windows 10 and check.



Method 2: Install generic drivers manually

• Click on Search on Taskbar and type
  Device Manager.
• In Device
  Manager, expand Sound, Video, and Game Controllers
• Right click on the RealtekAudio
  and select Update Driver.
• Select the option Browse my computer for Driver Software.
• In the next screen, select the option
  Let me pick from a list of available drivers
• Check the box Show Compatible Hardware and then select the option
  High Definition Audio Device. Click on
  Yes if you get the prompt.

Check if you are able to hear audio on both speakers.





Let us know how it goes and we will certainly assist you further.





Regards,

Vivian S