Windows 10: Yet another "safe mode won't accept password" problem

I have a month-old HP Spectre x360 laptop. It had some odd display behavior, and someone recommended uninstalling the graphics drivers. To be safe, I wanted to do this in safe mode. I tried to get into the system Startup Settings page, but it just displays a black screen instead of showing the start options. No keys work at this point.

Since I couldn't use the startup screen to get into safe mode, I went into msinfo32 and set it there. Minimal mode, no networking.

Then I booted into safe mode and try to login... But it wouldn't accept my password. (Local password, not online MS passwd.) I verified it was the correct password with the little eye icon. I tried to use the on-screen keyboard, but it doesn't seem to enter any keys at all.

I'm 100% certain I'm using the same password I used to login this morning. I'm honestly not sure if I'm using an actual password or a PIN, but as far as I remember this is the only password I set on the computer when I got it a month ago. I don't think I set a separate PIN, I just set up the fingerprint reader. But that doesn't work in safe mode either.

So my laptop is stuck booting into safe mode, and I can't log in while it's in safe mode. Since I can't log in, I can't turn off safe mode in msinfo32. Tricks like getting into the command prompt don't work, because you need your password for that too.

I may have to find another Windows 10 computer and create a boot flash drive, but I would like to avoid that if I could. This system is Windows 10 Pro, and I don't have access to any other Pro systems. Would a boot drive from a non Pro system work?

Help!! My brand new laptop is a paperweight until I get this fixed. I really need to get some work done.

HP Spectre X360 15t-ch000
Win10 Pro

:)

 

Problems with password in Safe Mode


When I try to log on to my desktop computer in Safe Mode it tells me my current password is incorrect. If I log on to my laptop computer in Safe Mode my current password is accepted. My wife can log on to my desktop computer in Safe Mode using her current password without any problem. If I log on to my desktop computer in Safe Mode using my previous Microsoft password, however, that is accepted.

Can anyone suggest what might be the problem with my desktop Safe Mode log-on and how I can get it to accept my current password, please.

Thanks in anticipation.

Curt

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Starting in Safe Mode - Password is not accepted

My suggestion only.

If you have time, please do a Repair Install.
Repair Install Windows 10 with an In-place Upgrade