Windows 10: You have no preferred wireless network

I lost my wifi connection after updated Windows 10

I tried to solved from every angle, but I could not solve, any body faces such problem.


Regards,



Diagnostics Information (Network Adapter)


Details about network adapter diagnosis:



Network adapter Wi-Fi driver information:



Description . . . . . . . . . . : Intel(R) Wireless-AC 9560 160MHz

Manufacturer . . . . . . . . . : Intel Corporation

Provider . . . . . . . . . . . : Microsoft

Version . . . . . . . . . . . : 20.50.0.5

Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwtw06.inf

Inf File Date . . . . . . . . . : Tuesday, March 19, 2019 4:43:34 AM

Section Name . . . . . . . . . : Install_MPCIEX_DELLM2CRF2_9560_AC_2x2_HMC_WINT_64_AC

Hardware ID . . . . . . . . . . : pci\ven_8086&dev_a370&subsys_40308086

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 71

Physical Media Type . . . . . . : 9

​

Diagnostics Information (Wireless Connectivity)


Details about wireless connectivity diagnosis:



Information for connection being diagnosed

Interface GUID: 64319307-ff66-4d46-b684-037f44be203b

Interface name: Intel(R) Wireless-AC 9560 160MHz

Interface type: Native WiFi



Connection incident diagnosed

Auto Configuration ID: 3





List of visible access point(s): 35 item(s) total, 35 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

-------------------------------------------------------------------------

94-B4-0F-32-C3-C0 Infra <unknown> -84 11 NTT_Employee

A0-2B-B8-70-52-23 Infra g -86 6 HP-Print-23-Officejet Pro 8620

D8-9D-67-3A-15-12 Infra g -90 6 HP-Print-12-Officejet 6700

94-B4-0F-32-C4-C2 Infra <unknown> -66 6 office

94-B4-0F-32-D4-C0 Infra <unknown> -83 1 NTT_Employee

94-B4-0F-32-61-60 Infra <unknown> -89 1 NTT_Employee

62-02-71-91-E3-71 Infra <unknown> -53 1 (Unnamed Network)

94-B4-0F-32-C3-C2 Infra <unknown> -85 11 office

94-B4-0F-32-C4-C0 Infra <unknown> -65 6 NTT_Employee

B0-38-29-04-1C-9B Infra <unknown> -79 1 Connect_4G_mini

94-B4-0F-32-C3-D2 Infra <unknown> -83 5805000 office

94-B4-0F-32-C3-D1 Infra <unknown> -85 5805000 NTT_Guest

DA-9C-67-5F-E4-3F Infra <unknown> -71 11 DIRECT-3f-HP M477 LaserJet

D0-13-FD-3E-23-A8 Infra <unknown> -65 11 V20_8098

D8-C7-C8-5E-FA-DA Infra <unknown> -52 5580000 office

D8-C7-C8-5E-FA-D8 Infra <unknown> -53 5580000 NTT_Employee

32-3A-64-D9-95-7C Infra <unknown> -55 5765000 DIRECT-AmALImsTB

48-FD-A3-17-AF-60 Infra <unknown> -64 1 Simon

D8-C7-C8-5E-FA-D0 Infra <unknown> -41 11 NTT_Employee

94-B4-0F-32-C4-D0 Infra <unknown> -62 5220000 NTT_Employee

0E-EC-DA-36-87-27 Infra <unknown> -81 5180000 POS-Testing

1E-EC-DA-36-87-27 Infra <unknown> -81 5180000 Test

FE-EC-DA-36-87-27 Infra <unknown> -80 5180000 geidea

AC-A3-1E-CD-64-92 Infra <unknown> -46 5765000 office

AC-A3-1E-CD-64-90 Infra <unknown> -46 5765000 NTT_Employee

94-B4-0F-32-C4-D2 Infra <unknown> -62 5220000 office

FE-EC-DA-1E-4C-9C Infra <unknown> -70 5240000 geidea

FC-EC-DA-1E-4C-9C Infra <unknown> -70 5240000 G-Guest

0E-EC-DA-1E-4C-9C Infra <unknown> -71 5240000 POS-Testing

82-02-71-91-E3-72 Infra <unknown> -59 5180000 Zhone5G_E371

8A-02-71-71-BE-A3 Infra <unknown> -62 5180000 Zhone5G_BEA2

FC-EC-DA-36-87-27 Infra <unknown> -81 5180000 G-Guest

AC-A3-1E-CD-64-80 Infra <unknown> -50 1 NTT_Employee

AC-A3-1E-CD-64-82 Infra <unknown> -53 1 office

D8-C7-C8-5E-FA-D2 Infra <unknown> -41 11 office



Connection History



Information for Auto Configuration ID 3



List of visible networks: 17 item(s) total, 17 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra <unknown> Yes 93 Yes NTT_Employee

Infra g Yes 24 Yes HP-Print-23-Officejet Pro 8620

Infra g No 16 Yes HP-Print-12-Officejet 6700

Infra <unknown> Yes 93 Yes office

Infra <unknown> Yes 86 Yes (Unnamed Network)

Infra <unknown> Yes 40 Yes Connect_4G_mini

Infra <unknown> Yes 26 Yes NTT_Guest

Infra <unknown> Yes 65 Yes DIRECT-3f-HP M477 LaserJet

Infra <unknown> Yes 80 Yes V20_8098

Infra <unknown> Yes 85 Yes DIRECT-AmALImsTB

Infra <unknown> Yes 80 Yes Simon

Infra <unknown> Yes 65 Yes POS-Testing

Infra <unknown> Yes 35 Yes Test

Infra <unknown> Yes 67 Yes geidea

Infra <unknown> Yes 67 Yes G-Guest

Infra <unknown> Yes 83 Yes Zhone5G_E371

Infra <unknown> Yes 81 Yes Zhone5G_BEA2



List of preferred networks: 0 item(s)



Information for Auto Configuration ID 2



List of visible networks: 22 item(s) total, 22 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra <unknown> Yes 62 Yes geidea

Infra <unknown> Yes 38 Yes DIRECT-4RDESKTOP-NKJBIT2msUX

Infra <unknown> Yes 22 Yes bahaa

Infra <unknown> Yes 95 Yes office

Infra <unknown> Yes 31 Yes NTT_Guest

Infra <unknown> Yes 80 Yes G-Guest

Infra <unknown> Yes 92 Yes (Unnamed Network)

Infra <unknown> Yes 96 Yes NTT_Employee

Infra <unknown> Yes 38 Yes Connect_4G_mini

Infra <unknown> Yes 13 Yes AndroidAP

Infra <unknown> Yes 80 Yes HUAWEI P smart

Infra <unknown> Yes 53 Yes HW-RE

Infra <unknown> Yes 67 Yes DIRECT-3f-HP M477 LaserJet

Infra <unknown> Yes 81 Yes V20_8098

Infra <unknown> Yes 84 Yes DIRECT-AmALImsTB

Infra <unknown> Yes 50 Yes Simon

Infra <unknown> Yes 62 Yes POS-Testing

Infra <unknown> Yes 33 Yes Test

Infra <unknown> Yes 83 Yes Zhone5G_E371

Infra <unknown> Yes 62 Yes Zhone5G_BEA2

Infra <unknown> Yes 26 Yes DIRECT-D9-HP

Infra <unknown> Yes 16 Yes HW-4G-MobileWiFi-2CDC



List of preferred networks: 0 item(s)



Information for Connection ID 2

Connection started at: 2019-11-18 15:37:55-039

Auto Configuration ID: 2

Profile: Discovery connection

SSID: NTT_Employee

SSID length: 12

Connection mode: Infra

Security: Yes

Pre-Association and Association

Connectivity settings provided by hardware manufacturer (IHV): No

Security settings provided by hardware manufacturer (IHV): No

Profile matches network requirements: Success

Pre-association status: Success

Association status: Success

Last AP: 94-b4-0f-32-c4-d0

Security and Authentication

Configured security type: WPA2-802.1X

Configured encryption type: CCMP(AES)

802.1X protocol: Yes

Authentication mode: Invalid (5)

Number of 802.1X restarts: 1

Number of 802.1X failures: 0

Key exchange initiated: No

Number of security packets received: 13

Number of security packets sent: 6

Security attempt status: Fail 0x00038001



Information for Auto Configuration ID 1



List of visible networks: 22 item(s) total, 22 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra <unknown> Yes 80 Yes HW-RE

Infra <unknown> Yes 33 Yes NTT_Guest

Infra <unknown> Yes 35 Yes DIRECT-4RDESKTOP-NKJBIT2msUX

Infra <unknown> Yes 83 Yes (Unnamed Network)

Infra g No 24 Yes HP-Print-12-Officejet 6700

Infra <unknown> Yes 95 Yes NTT_Employee

Infra <unknown> Yes 94 Yes (Unnamed Network)

Infra g Yes 18 Yes HP-Print-23-Officejet Pro 8620

Infra <unknown> Yes 62 Yes DIRECT-3f-HP M477 LaserJet

Infra <unknown> Yes 29 Yes DIRECT-97-HP OfficeJet Pro 8720

Infra <unknown> Yes 14 Yes DIRECT-73-HP M452 LaserJet

Infra <unknown> Yes 40 Yes Connect_4G_mini

Infra <unknown> Yes 80 Yes V20_8098

Infra <unknown> Yes 90 Yes office

Infra <unknown> Yes 84 Yes DIRECT-AmALImsTB

Infra <unknown> Yes 78 Yes Simon

Infra <unknown> Yes 67 Yes POS-Testing

Infra <unknown> Yes 31 Yes Test

Infra <unknown> Yes 67 Yes geidea

Infra <unknown> Yes 67 Yes G-Guest

Infra <unknown> Yes 83 Yes Zhone5G_E371

Infra <unknown> Yes 82 Yes Zhone5G_BEA2



List of preferred networks: 0 item(s)



Information for Connection ID 1

Connection started at: 2019-11-18 15:37:17-605

Auto Configuration ID: 1

Profile: Discovery connection

SSID: NTT_Employee

SSID length: 12

Connection mode: Infra

Security: Yes

Pre-Association and Association

Connectivity settings provided by hardware manufacturer (IHV): No

Security settings provided by hardware manufacturer (IHV): No

Profile matches network requirements: Success

Pre-association status: Success

Association status: Success

Last AP: ac-a3-1e-cd-64-90

Security and Authentication

Configured security type: WPA2-802.1X

Configured encryption type: CCMP(AES)

802.1X protocol: Yes

Authentication mode: Invalid (5)

Number of 802.1X restarts: 1

Number of 802.1X failures: 0

Key exchange initiated: No

Number of security packets received: 6

Number of security packets sent: 5

Security attempt status: Fail 0x00038001

:)

 

No preferred wireless network

Hi,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

I appreciate the troubleshooting steps you have performed to resolve your issue.

1. Have you tried connecting WLAN?

I suggest you to follow the Methods and check if the issue persists.

Method 1: Remove and re-create the wireless network connection.

To remove and re-create the wireless network connection, follow these steps:

1. Click Start, type ncpa.cpl, and then hit Enter.

2. Right-click your wireless network connection, and then click Properties.

3. Click the Wireless Networks tab.

4. Under Preferred networks, click your wireless network, and then click Remove.

5. Click View Wireless Networks.

6. Under Network Tasks, click Refresh Network List.

7. Under Choose a wireless network, click the wireless network to which you want to connect, and then click Connect.

Method 2: Further, you may reset the Winsock settings and check if this helps:

Run CMD as administrator.

In the command line type: “netsh winsock reset”.

Press Enter then restart your PC to check if this helps.

Refer the links below Wired and wireless network problems:

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Why can’t I get online?

http://windows.microsoft.com/en-gb/windows-10/getstarted-why-cant-i-get-connected

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

Wireless Network

Thanks for trying the steps again. It's now clear that the problem is on your router. To reconnect your laptop to the network, we suggest that you set or specify the channel of your wireless network. If you can access your router's user interface, set the
channel to either channel 1, 6, or 11. Once done, remove your WiFi network from your preferred network list, then reconnect.

Let us know the result.

Regards.

 

No preferred wireless network

I still cannot access my wireless network. When I run the network connectivity troubleshooter, I am asked to pick a preferred network. I click on the line to give me a list and I get none. I am then told I have not chosen a preferred network. It's a
little hard to do so when I am not given any to choose from! I have done all command prompt solutions. None have worked. Entering the command netcfg -d caused all wireless networks to disappear. The wireless adapter was still installed and appeared to
be working fine. I tried to enter the network manually and it didn't work. I actually had to re-install Windows 10 to be able to pick up the wireless networks again.

I can see my home network, Google Chromecast sometimes, our smart TV most of the time and a hidden network. We have no hidden network and live far enough from our neighbors that the only ones that show should be in our house alone. Could this be the problem?
The network symbol for each network shows the symbol with an asterisk. What does this mean?