Windows 10: Your child needs to sign in again with their Microsoft account on their device for family...

Hi,

In my Microsoft Family, I am seeing the following message for one of the Child accounts:

"Your child needs to sign in again with their Microsoft account on their device for family features to work properly."

When I click "See Devices", it specifies the device DESKTOP-A6JFQ**. We no longer have access to this device, and it is no longer connected to any account. It has been removed. For example, if you look at "See Devices" under "Devices connected to this account", it does not appear.
As the device no longer exists, it's not possible to follow the instructions to resolve the issue.

I have tried removing the child account from the family and re-adding it. This also did not resolve the issue.

Can you please advise how to resolve this issue?

:)

 

Problems adding a child on the family account

Hello,

We're here to help.

You might be facing this issue due to the account is not configured properly.
Kindly refer to the steps below on how to reconfigure your
Family Safety feature for your Windows 10 device.

To remove a child

• From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
• To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
• Select the person you want to remove from the family.
• Select the Remove button that appears when you've chosen the person to remove.

To add a child to your family

• Sign in at
  account.microsoft.com/family.
• If this is your first time setting up a family, select Add a child.
  
  If you've already added child accounts to your family, go to Select a child to view or edit their settings and then select
  Add.
• Enter your child's email address and select Send invite. If your child doesn't have an email address, select
  Create a new email address for your child and follow the instructions on the screen.
  

Your child will need to accept the invite from their email.

Do note, you need to accept the email invitation from a device with the Child account currently logged in.

Let us know how it goes and we will be glad to assist you further.

 

Child's account history not showing up in Microsoft Family Safety

Just to confirm, have you tried using a different browser and check if the issue persists? Since doing the steps provided on the link didn't help you resolve your concern, we would suggest you to recreate your son's account on the Alienware computer. To
do so, kindly follow the steps below:

• Go to Settings.
• Click Accounts.
• Click Family and other
  users.
• Click Sign in with
  a local account instead (to convert her account to a local account).
• After doing so, delete the local account. To delete a local account, kindly follow the steps below:
  • Go to Settings.
  • Click Accounts.
  • Click Family and other
    users.
  • Click the local account and then, click Remove.
  • A new window will open, click Delete account and data.
• After deleting the local account, re-link the Microsoft account of your son as a user, then add it to your family.
  

For more information on how to add a child account to your family, kindly click
this link.

Let us know how it goes.

 

Family Safety - add device to child profile

Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)





After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

Regards.