Windows 10: Your credentials could not be verified

Hi! could you please help.

My Surface is not recognizing my PIN, it show "Your credentials could not be verified"??? I logged in with the password, went to settings trying to verify the PIN, fingerprint and face recognition but is not working, every time the lock screen comes in I have to use the password. Already try allowing the windows apps use, did not worked either. What can I do?

Thanks!

:)

 

Credential Guard lab companion

Source: Credential Guard lab companion Datacenter and Private Cloud Security Blog


See also:

• Enable or Disable Credential Guard in Windows 10 Windows 10 Security System Tutorials
• Verify if Credential Guard is Enabled or Disabled in Windows 10 Windows 10 Security System Tutorials

 

verify credentials asked after startup

I will post in office forum but want to clarify first. This occurs when I have no office documents open so is it still an Office issue to post in their forum? But OneDrive is automatically on when I start.

No two step verification is not on. I sign in / out many times a day from desktop/laptop and didn't want two step every time. From your comment I think if my device is trusted I don't have to two-step verify each time?

MOST importantly the "verify" option is not available or I don't know where it is. Because the window that opens when asked to verify credentials doesn't have that option (see my original question/comments).

thank YOU

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.