Windows 10: Your Device has run into a Problem

Hello to the members of Windows 10 Forums I am having a problem with a Blue screen appearing, then the message arrives, "Your Device ran into a problem and needs to Restart, We are collecting some error Info. then you can restart when 100% completed." Then I have to manually Restart, by switching off. I appreciate all the help that your members can give me. Many thanks in advance. Best Regards

:)

 

Problem with USB Device in Windows 10

Hello Seraphim,

The most common cause of this issue is somehow related to the driver being outdated or not compatible. To assist you better, we suggest that you try the below steps:

Method 1: Using Microsoft easy fix solutions:

• Run the Troubleshoot problems with devices and printers and
  Find and fix problems with devices and hardware in this support website:
  
  How to use Microsoft easy fix solutions.

Method 2: Device Manager:

• Go to Device Manager> Under Action tab, select Scan for hardware changes and see if it could help you fix the problem.

Let us know how it goes.

 

Windows 10 1709 System Restore problems...

That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

unknown USB device

Hi Ali,

To better assist you, kindly provide some more information regarding the issue:

• 
  When did the issue start?
  
• 
  Were there any changes made before the issue occurred?
  
• 
  Were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

We suggest that you run the
Hardware and Devices Troubleshooter
and check if there are any changes. To run the
Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the
  Troubleshooter.
  

We'll be waiting for any updates regarding this matter.

Regards.