Windows 10: your device ran into a problem and needs to restart 0 complete

Hi! So whenever i play my laptop it always randomly shows this blue screen with a sad face and says: "your device ran into a problem and needs to restart". But the thing is its always stuck at 0% percent. Btw the laptop that i have is windows 10.

:)

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Your PC ran into a problem and needs restarting

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Would you be able to capture an image or a screenshot of the complete error message that your getting?
• Were there any software or application you've recently installed?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

This PC ran into a problem and needs to restart.

I ran into this problem, This PC ran into a problem and needs to restart. I talked to a Answer Desk tech guy and he gave me steps to troubleshoot the issue.

Fix blue screen error by updating the display adapter:

1. Right click on start menu and click on device manager.

2. On the list of devices menu, please choose display adapter.

3. Please do click on display adapter then see what are the display devices on the list. (For me, it is: Intel HD Graphics & Microsoft Basic Display Adapter)

4. Please choose Intel HD Graphics then click on next to install it.

5. It should say installing a success.

6. Restart your device for the change to take into affect.

At least Intel HD Graphics is for my device.

p.s. The blue screen error has something to do with display adapter? Intel graphics driver is the device to make the viewing display work properly. Also, the updates should be able to detect updates, but in many cases, it will not, since the latest driver
is updated. That is when manually update driver is needed. He told me that he helped people with this type of issue many of times. That should work for others who have the same issues as me. Good luck!

Please also take a look at this: How to troubleshoot blue screen errors in Windows 10