Windows 10: “Your PC ran into a problem and needs to restart” windows doesn't starts unless an...

Discus and support “Your PC ran into a problem and needs to restart” windows doesn't starts unless an... in Windows 10 Installation and Upgrade to solve the problem; hi, a few days ago i updated my windows everything was working fine, but when i restarted my pc it gave me the error “Your PC ran into a problem and... Discussion in 'Windows 10 Installation and Upgrade' started by sulemanahmed2, Nov 19, 2020.

  1. “Your PC ran into a problem and needs to restart” windows doesn't starts unless an...


    hi, a few days ago i updated my windows everything was working fine, but when i restarted my pc it gave me the error

    “Your PC ran into a problem and needs to restart”


    Windows undid the changes but a startup it was the same error, Windows self-diagnostic didn't work,

    then i myself from advance setting

    - undid the updates and brought up a previous version still the same error

    - i reset the windows still the same error

    - then i decided to delete everything and installed a fresh windows from advance settings still the same error a startup


    then somehow i attached an external mouse to my laptop and surprizingly Windows started normally and i was able to complete the setup for the new windows. then i removed the external mouse and tried to restart it was the same error “Your PC ran into a problem and needs to restart”



    now i have tried this many time whenever an external mouse isn't attached windows doesn't start but give the error message, but when then there is an external mouse installed Windows starts Normally.


    what can be the solution to this.? my laptop dell xps 13 2 in 1


    Note: touchpad works fine once windows have started

    :)
     
    sulemanahmed2, Nov 19, 2020
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    “Your PC ran into a problem and needs to restart”  windows doesn't starts unless an... [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Nov 19, 2020
    #2
  3. BetoLP Win User
    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks for your answer, ken!
    I deleted all my data. I had have it backed up.

    I did a clean installation using the windows media creation tool (usb option).

    No, I didn`t. I thought a clean installation would solve the problem.

    After posting my previous message, I did it.


    “Your PC ran into a problem and needs to restart”  windows doesn't starts unless an... [​IMG]


    After chkdsk, I close cmd and tried to boot and the laptop just turned it off. This morning I`ve restarted it and automatically windows did a repair. Windows has booted and it seems that the repair tool has removed chrome and acrobat pdf reader (the only two programs I had installed after reinstalling windows).

    Now Windows is installing updates and restarting my lapop, I`m kind of frightened. I don`t want it to happen again. Anyhow, I want to know what has brought the issue

    I`ve been looking for information about the error code at the end of the picture and I didn`t get anywhere.
     
    BetoLP, Nov 19, 2020
    #3
  4. “Your PC ran into a problem and needs to restart” windows doesn't starts unless an...

    Your PC ran into a problem and needs restarting

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Would you be able to capture an image or a screenshot of the complete error message that your getting?
    • Were there any software or application you've recently installed?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Nov 19, 2020
    #4
Thema:

“Your PC ran into a problem and needs to restart” windows doesn't starts unless an...

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