Windows 10: Your PC ran into a problem

Discus and support Your PC ran into a problem in Windows 10 Installation and Upgrade to solve the problem; Recently I went to shut down my computer, and while doing so I got the blue screen of death. after getting stuck on the blue screen I held down the... Discussion in 'Windows 10 Installation and Upgrade' started by AuroraHartley, Jan 13, 2019.

  1. Your PC ran into a problem


    Recently I went to shut down my computer, and while doing so I got the blue screen of death. after getting stuck on the blue screen I held down the power button until my computer shut off. I then booted into safe mode and attempted to restore my computer to the last time it updated windows, after it finished, it took me to the desktop and said the attempted restore failed and no files were changed. Unfortunately I forgot to write down the error code it gave me so I wasn't able to look into why the restore failed. To get to the point, after restarting my computer it seems to work fine, but I'm still concerned about the state of my computer considering what happened. But like I mentioned before, my computer seems to run just fine at the moment, so do I need to take any action or should I just forget any of this happened in the first place? (pic below showing the blue screen I got)Your PC ran into a problem [​IMG]

    :)
     
    AuroraHartley, Jan 13, 2019
    #1

  2. Your PC ran into a problem and needs restarting

    Hello,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Would you be able to capture an image or a screenshot of the complete error message that your getting?
    • Were there any software or application you've recently installed?

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Jan 13, 2019
    #2
  3. PC ran into a problem

    Hi Argel,

    • The stop code error began within this past week
    • I have an HP laptop and just updated the Bios
    • It's happening once a day
    • What I'm getting is a blue screen that first shows the sad face Your PC ran into a problem :( followed by: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you."
    • Then it states "If you call a support person, give them this info:" which is what I typed above.
     
    LawrenceIben, Jan 13, 2019
    #3
  4. dalchina Win User

    Your PC ran into a problem

    Windows 10 1709 System Restore problems...


    That seems to be an attempt at Option 2 in the tutorial, which requires you to
    a. Boot to a command prompt (Did you?)
    b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

    I suggest Option 1 is easier.

    If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.
     
    dalchina, Jan 13, 2019
    #4
Thema:

Your PC ran into a problem

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