Windows 10: Your Phone - worked, now doesn't

Discus and support Your Phone - worked, now doesn't in Windows 10 Software and Apps to solve the problem; Win10 Pro, Samsung S8 Your Phone was a Microsoft product I actually liked and used. Little wonder that it went belly up with no discernable error... Discussion in 'Windows 10 Software and Apps' started by guyshomenet, Aug 10, 2020.

  1. Your Phone - worked, now doesn't


    Win10 Pro, Samsung S8


    Your Phone was a Microsoft product I actually liked and used. Little wonder that it went belly up with no discernable error message or status.


    SYMPTOMS: After launching the Your Phone app on Windows, the splash screen shows for about a minute then the app disappears. It looks perhaps like a network timeout the laptop itself is working fine with all nominal networking activities unimpeded.


    The only change on either device was the laptop was rebooted, but no Win10 patches were installed.


    I tried updating the app from the Windows Store, but that did not correct the situation.


    Aside from spelunking through the event viewer, what might be causing this and what are the steps to debug and/or fix?

    :)
     
    guyshomenet, Aug 10, 2020
    #1
  2. meebers Win User

    Supported phones for Windows 10 Mobile Insider Preview


    Your list confirms my phone is eligible, Lumia 521. The windows Insider App fails after ~ 15 seconds, restores data and gives me error 80073cf9. I trouble shot this and went thru all the steps mentioned on several websites including MS without any luck. Short of a hard reset, this is where I am now. Suggestions appreciated.
     
    meebers, Aug 10, 2020
    #2
  3. Your Phone app not working

    Perhaps this may be of help clearing up some confusion.

    If you do a search for "Your Phone" via the Windows 10 start menu, the result takes you to the "Your Phone" app page, which gives you the options to connect/sync your computer to your phone. It is the settings on that page that I have struggled with, because they lead you nowhere, with no way to complete the process. At least, that is my experience.

    But there is another choice in that also shows up farther down in the start menu "Your Phone" the search results called "Link your phone". It takes you to a different settings page titled "Your Phone", but gives you options not found on the Your Phone "app" page, including the ability to add a device, and most importantly, "unlink" your phone. This is the crucial step, which will lead you to the next step of re-linking your phone on your computer. You will come across a popup that displays a QR code (you will be asked to scan this QR code in a further step), and you will be asked to install the the Your Phone app on your phone (even if it is already installed), upon which it will then offer you to confirm the process by either scanning the QR code, or signing into Microsoft.

    For me, for whatever reason, scanning the QR code did not work, but signing into Microsoft did complete the process.
     
    kitpzyxmsir, Aug 10, 2020
    #3
  4. Winuser Win User

    Your Phone - worked, now doesn't

    Supported phones for Windows 10 Mobile Insider Preview


    When my phone fails to upgrade I just keep trying. One upgrade took 3 or 4 tries.
     
    Winuser, Aug 10, 2020
    #4
Thema:

Your Phone - worked, now doesn't

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