Windows 10: Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown

Discus and support Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown in Windows 10 BSOD Crashes and Debugging to solve the problem; I have got this laptop (Zephyrus G14 GA401II) for almost two weeks now and I have been getting the blue screen of death many times. There are 3... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jui, Dec 2, 2020.

  1. JUI
    jui Win User

    Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown


    I have got this laptop (Zephyrus G14 GA401II) for almost two weeks now and I have been getting the blue screen of death many times.

    There are 3 scenarios I found when the BSOD occurs.
    1. After long close-lid sleep and the ASUS ROG logo comes up.
    2. After long shut down and the ASUS ROG logo comes up.
    There is also one time when the BSOD occurs, my screen turns black for the entire time and then after the restart, the screen turns back on normally.

    I don't get the BSOD every time I wake the computer up from sleep or power it up, even if I let the laptop sleeps for a couple of hours or shut down overnight. I don't know if it's a matter of luck or not. There is not once I get the BSOD during normal using. I think If I don't get BSOD after logging in for a couple of minutes, the machine will run fine for the entire use of that day because there is not once the BSOD occurs during gaming or normal usage.

    Things I have done so far:
    - Ran -/SFC scannow
    - Update all drivers / Windows update (If I don't miss any)
    - Remove Third parties Antivirus
    - Ran SSD bad sectors check
    - Ran Windows Memory Diagnostic

    I also used WinDBG to check the image name and It's mostly ntkrnlmp.exe and ntdll.dll once
    Process name I found during bug check is: svchost.exe (2 times), csrss.exe (2 times), services.exe
    I don't know if that helps.

    Here is the log file from the V.2 collector program.
    LAPTOP-44GLE3QT-(2020-12-02_12-58-25).zipLAPTOP-44GLE3QT-(2020-12-02_12-58-25).zip

    Thanks!

    :)
     
  2. Brink Win User

    CES 2020: ASUS unveils Zephyrus G14 and Ryzen TUF Gaming laptop

    Source: CES 2020: ASUS unveils Zephyrus G14 and Ryzen-powered TUF Gaming laptops | Windows Experience Blog


     
    Brink, Dec 2, 2020
    #2
  3. Fingerprint scanner is not detected in Asus ROG Zephyrus g14 after Windows update.

    I just bought Asus ROG Zephyrus g14. I could use fingerprint scanner when I first setup my laptop. But after some updates, I can't use Windows hello fingerprint sign on. It is not detecting the hardware. Though I installed Goodix driver, it's still showing
    same error.

    Thanks,

    Abhishek


    Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown 79bd2eaa-398c-4581-868b-b239cdc1d986?upload=true.png

    Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown 1f092ffc-504d-4e7a-a74d-f58127585295?upload=true.png

    Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown 2007645a-d0cc-44a5-b57a-d80007082b21?upload=true.png
     
    abdasgupta, Dec 2, 2020
    #3
  4. dalchina Win User

    Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown

    How to check log about when computer shutdown, sleep and restart ?

    Hi, try
    Read Shutdown Logs in Event Viewer in Windows
    and the related tutorials listed following the text.

    More: Google search (e.g) for
    sleep event id
    shut down event id
    etc
     
    dalchina, Dec 2, 2020
    #4
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Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown

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