Windows 10: Zoom Virtual Background Issue

Discus and support Zoom Virtual Background Issue in Windows 10 Drivers and Hardware to solve the problem; I just completed my second computer build earlier this week. I have downloaded Zoom to my PC and upgraded my webcam. Everything with Zoom seems to work... Discussion in 'Windows 10 Drivers and Hardware' started by GeorgeHamiltonII, Sep 24, 2020.

  1. Zoom Virtual Background Issue


    I just completed my second computer build earlier this week. I have downloaded Zoom to my PC and upgraded my webcam. Everything with Zoom seems to work perfectly until I select a virtual background. Before selecting the virtual background, the video was clear. But with a virtual background, the video looks unclear around my image. And there is nothing wrong with the virtual background. It also shows the artwork image hanging from my wall whenever I apply the virtual background.


    By the way, I satisfied all the requirements for Zoom to work on my PC.


    The one thing I did not upgrade was the monitor. It is an LG HD monitor I purchased a few years ago. To connect it to my new PC, I had to purchase a VGA-to-HDMI cable. After upgrading all the drivers on my PC, I've come to the conclusion that I may need to upgrade the monitor.


    Is there something I may have overlooked? Please let me know. I would like not to have to purchase a new monitor if I don't have to.


    Thank you.

    :)
     
    GeorgeHamiltonII, Sep 24, 2020
    #1

  2. ZOOM VIRTUAL BACKGROUND

    i COULD HAVE A VIRTUAL BACKGROUND IN ZOOM BEFORE THE LATEST (Sept 2020) upgrade, but no longer???
     
    Richard Lynn Miller, Sep 24, 2020
    #2
  3. ZOOM virtual backgrounds in Windows 10

    I have two HP computers one is 8 years older than the new one. Both are running the latest version of Windows 10. The new one uses HP True Vision HD Camera in ZOOM (the only one available) and no virtual backgrounds are available in ZOOM.! The older
    one has has two camera available in ZOOM the HP True Vision HD Camera, and a camera called Cyberlink Webcam Splitter. This device does not appear in the Device Manager app.

    Only the later permits virtual backgrounds in ZOOM. How do I get virtual backgrounds on my new computer?
     
    Richard Lynn Miller, Sep 24, 2020
    #3
  4. Zoom Virtual Background Issue

    ZOOM virtual backgrounds in Windows 10

    Hi Richard. I'm Greg, an installation specialist, 10 years awarded Windows MVP, and Volunteer Moderator, here to help you.

    1) See how to troubleshoot Zoom Virtual Backgrounds:

    https://nerdschalk.com/7-ways-to-fix-zoom-virtu...

    http://www.videozeus.com/blog/zoom-virtual-back...

    https://chrismenardtraining.com/post/zoom-virtu...

    https://support.zoom.us/hc/en-us/articles/21070...

    https://www.elitedaily.com/p/why-cant-i-get-zoo...

    https://www.technipages.com/troubleshooting-zoo...



    2) The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

    First make sure you have updated the Display driver from the HP Support Downloads web page here:
    http://support.hp.com/us-en/driversfor your exact model number or HP Serial Number from the sticker on the PC.

    If necessary first remove the old driver using DDU (not necessary with Microsoft Basic driver which is a placeholder if nothing else is available) and/or installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these
    methods:
    https://www.digitalcitizen.life/4-ways-boot-saf...


    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:

    http://www.intel.com/content/www/us/en/support/...


    or the Nvidia Update utility here:
    http://www.nvidia.com/Download/Scan.aspx?lang=e...


    or the AMD autodect utility here:
    http://support.amd.com/us/gpudownload/windows/P...


    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    Adjust the screen resolution until it fits and looks best at Settings > System > Display.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
    research any product advertised on the sites before you decide to download and install it.
     
    Greg Carmack - Windows MVP 2010-20, Sep 24, 2020
    #4
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Zoom Virtual Background Issue

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