Windows 10: BSOD after about 10 minutes of playing high demanding games

Hi everyone.

As it's my first post on this forum, I would like to say thanks to everyone of you who tried and help strangers on the internet with their computer problems. Really, thank you.

My problem :

I build this new rig 1 month ago and didnt notice problems at first. I was mostly playing CS GO and Skyrim and didn't run into any problems (maybe one or twice, but I didnt mind it.). I tried playing newer games 1 week ago, like Metro 2033 Redux and The Witcher 3. That's when the problems began.

After playing 5 to 10 minutes of one of those newer game, I get a BSOD. The most frequent one is "Memory Management", but I also got "IRQ_NOT_LESS_OR_EQUAL" and "critical structure corruption". I tried to look into it, but because of my not great computer knowledge, I mostly searched on google on a way to fix it. Here's what I tried so far :

- Memtest x86 (no errors)
- Windows Memory Diagnostic (no errors)
- Tried one stick of RAM at the time, and on different channels (Didn't work).
- Reinstall windows and every drivers (worked shortly but after 15 min had the "critical structure corruption error" and the memory management later).
- Put default or auto to everything in my bios (didnt help)

I'm out of solutions right now and I'm really close to going to computer shop near my place to see if someone could fix or at least see the problem that I'm having.

My rig :

• Motherboard: ASRock AB350 Pro4
• CPU: HexaCore AMD Ryzen 5 1600
• Memory: 2x8 gb Corsair Vengeance LPX CMK16GX4M2A2400C16 ( DDR4-2400 DDR4 SDRAM )
• GPU: Zotac GTX1070
• Operating System : Microsoft Windows 10 Home 10.0.15063.413 (Win10 RS2)

I'm leaving my log as instructed in the attachments and will gladly offer any information that you guys need to help me solve this issue (if fixable).

thanks for the help

Attachment 140028

:)

 

Constant BSODs under medium load while gaming.

The issue started occurring a month or two ago, though very infrequently, enough so that I didn't think anything of it at the time.

It seems to occur in any game, I've observed it across 5 now: Overwatch, Heros of the Storm, Mass Effect Andromeda, Prey, and No Man's Sky.

It never occurs immediately upon launch, but rather after some random time playing. As I noted above it's no occurring in a high enough frequency that I can expect one BSOD in about 20~30 minutes of game-play.

 

Driver Power state failiure BSOD

I updated the BIOS to the newest version given by ASUS. (ver. 304)

Uninstalled the newest nvidia driver using Display Driver Uninstaller and installed the version on the ASUS page for the laptop. (ver. 382.53)

Hopefully now the problem is fixed. I will wait a while to see if another BSOD occurs with the same error and update the reply.

Thank you for the help so far!

Edit: I forgot to mention that the first time the problem occured was after installing and playing a game for about 10 minutes (the game being Shadow Warrior 2013). The game crashed and about half a minute later I got the BSOD.

 

Hi franckosd.

Please open administrative command prompt and type or copy and paste these commands:

1) winver (in the pop up please view your windows version and build and post in the thread)

2) sfc /scannow

3) dism /online /cleanup-image /restorehealth

4) chkdsk /scan

RIght click on the top bar or title bar of the administrative command box > left click edit then select all > right click the top bar or title bar again > left click edit then copy > paste into the thread

5) turn off Windows fast startup

Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

6) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool

 

Hi !

1) Version 1703 (OS Build 15063.413)

2) Windows Resource Protection did not find any integrity violations.

3) and 4) Microsoft Windows [Version 10.0.15063](c) 2017 Microsoft Corporation.
All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion:

10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Stage 1: Examining basic file system structure ... Found corrupt basic file structure for "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms <0x1,0x32089>" ... repaired online. File "\Users\Francis\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\call_of_duty_black_ ops_2_multiplayer\current_game.lua <0x3,0xf0b>" and file "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms <0x1,0x32089>" both own logical cluster 0x3a896 ... queued for offline repair. 294400 file records processed.File verification completed. 3492 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ... 352920 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
29262 data files processed.
CHKDSK is verifying Usn Journal...Usn Journal verification completed.
Windows has found problems and some were fixed online;the remaining problems must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.
233916415 KB total disk space.
77625772 KB in 121057 files.
88024 KB in 29262 indexes. 0 KB in bad sectors.
371947 KB in use by the system.
65536 KB occupied by the log file.
155830672 KB available on disk.
4096 bytes in each allocation unit.
58479103 total allocation units on disk
. 38957668 allocation units available on disk.C:\Windows\system32>

5) done

6) I will run the memtest overnight and come back with the result tomorrow.

 

Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
This may take many hours.
Perform this over night.
Perform the chkdsk first.
Perform the mem test next and post an image into the thread

Check the status of your drive with: Crystal Disk, HD sentinel or HD tune for SMART testing. Please post images into the thread. And use Sea Tools for windows for SMART, short and long generic testing.
http://www.seagate.com/support/downl...ls-win-master/
How to use SeaTools for Windows
CrystalDiskInfo - Software - Crystal Dew World
HD Tune website
Hard Disk Sentinel - HDD health and temperature monitoring

 

I ran chkdsk /x /f /r but it only ran for 10 minutes and it was done. I believe it did the scan on my SSD where my OS is installed, should I do on my HD where I install my games?

Also I did the memtest overnight and I had no errors. I dont know where I can find the report of memtest on my computer. I will try the status of my driver and will come back later

 

For the memtest how many runs were there?
Have there been any new bsod?
Run chkdsk /x /f /r on all of your drives.
When chkdsk has completed post a report from the eventvwr:

Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
CHKDSK: What is it and how do I run it? - Ask Leo!
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
How to find chkdsk results in Windows 10 - Winaero uses 26226 find

 

Report from my SSD

Log Name: ApplicationSource: ChkdskDate: 2017-06-17 9:42:11 PMEvent ID: 26226Task Category: NoneLevel: InformationKeywords: ClassicUser: N/AComputer: DESKTOP-DNTIQO6Description:Chkdsk was executed in scan mode on a volume snapshot. Checking file system on C:The type of the file system is NTFS.Stage 1: Examining basic file system structure ...Attribute record of type 0x80 and instance tag 0x4 is cross linkedstarting at 0x3a896 for possibly 0x1 clusters. Found corrupt basic file structure for "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms <0x1,0x32089>" ... repaired online. File "\Users\Francis\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\call_of_duty_black_ ops_2_multiplayer\current_game.lua <0x3,0xf0b>" and file "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms <0x1,0x32089>" both own logical cluster 0x3a896 ... queued for offline repair. 294400 file records processed. File verification completed. 3492 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 352920 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Security descriptor verification completed. 29262 data files processed. CHKDSK is verifying Usn Journal...Usn Journal verification completed.Windows has found problems and some were fixed online;the remaining problems must be fixed offline.Please run "chkdsk /spotfix" to fix the issues. 233916415 KB total disk space. 77625772 KB in 121057 files. 88024 KB in 29262 indexes. 0 KB in bad sectors. 371947 KB in use by the system. 65536 KB occupied by the log file. 155830672 KB available on disk. 4096 bytes in each allocation unit. 58479103 total allocation units on disk. 38957668 allocation units available on disk.----------------------------------------------------------------------Stage 1: Examining basic file system structure ...Some clusters occupied by attribute of type 0x80 and instance tag 0x4in file 0x32089 is already in use.Deleting corrupt attribute record (0x80, "")from file record segment 0x32089.Stage 2: Examining file name linkage ...Stage 3: Examining security descriptors ...Inserting data attribute into file 32089.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Chkdsk" /> <EventID Qualifiers="0">26226</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-06-18T04:42:11.463076100Z" /> <EventRecordID>912</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-DNTIQO6</Computer> <Security /> </System> <EventData> <Data>Checking file system on C:The type of the file system is NTFS.Stage 1: Examining basic file system structure ...Attribute record of type 0x80 and instance tag 0x4 is cross linkedstarting at 0x3a896 for possibly 0x1 clusters. Found corrupt basic file structure for "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms &lt;0x1,0x32089&gt;" ... repaired online. File "\Users\Francis\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\call_of_duty_black_ ops_2_multiplayer\current_game.lua &lt;0x3,0xf0b&gt;" and file "\Windows\WinSxS\FileMaps\$$_system32_windowspowershell_v1.0_modules_microsoft.powershell.diagnostic s_18c89263789b9d7d.cdf-ms &lt;0x1,0x32089&gt;" both own logical cluster 0x3a896 ... queued for offline repair. 294400 file records processed. File verification completed. 3492 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 352920 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Security descriptor verification completed. 29262 data files processed. CHKDSK is verifying Usn Journal...Usn Journal verification completed.Windows has found problems and some were fixed online;the remaining problems must be fixed offline.Please run "chkdsk /spotfix" to fix the issues. 233916415 KB total disk space. 77625772 KB in 121057 files. 88024 KB in 29262 indexes. 0 KB in bad sectors. 371947 KB in use by the system. 65536 KB occupied by the log file. 155830672 KB available on disk. 4096 bytes in each allocation unit. 58479103 total allocation units on disk. 38957668 allocation units available on disk.----------------------------------------------------------------------Stage 1: Examining basic file system structure ...Some clusters occupied by attribute of type 0x80 and instance tag 0x4in file 0x32089 is already in use.Deleting corrupt attribute record (0x80, "")from file record segment 0x32089.Stage 2: Examining file name linkage ...Stage 3: Examining security descriptors ...Inserting data attribute into file 32089.</Data> <Binary>007E0400FD4A0200E0A9040000000000CA000000430000000000000000000000</Binary> </EventData></Event>

Report from my HD

Log Name: ApplicationSource: ChkdskDate: 2017-06-18 3:08:39 PMEvent ID: 26214Task Category: NoneLevel: InformationKeywords: ClassicUser: N/AComputer: DESKTOP-DNTIQO6Description:Chkdsk was executed in read/write mode. Checking file system on D:The type of the file system is NTFS.Volume dismounted. All opened handles to this volume are now invalid.Stage 1: Examining basic file system structure ... 59136 file records processed. File verification completed. 1 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 64468 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Cleaning up 118 unused index entries from index $SII of file 0x9.Cleaning up 118 unused index entries from index $SDH of file 0x9.Cleaning up 118 unused security descriptors.Security descriptor verification completed. 2667 data files processed. CHKDSK is verifying Usn Journal... 41894152 USN bytes processed. Usn Journal verification completed.Stage 4: Looking for bad clusters in user file data ... 59120 files processed. File data verification completed.Stage 5: Looking for bad, free clusters ... 192151386 free clusters processed. Free space verification is complete.Windows has scanned the file system and found no problems.No further action is required. 976759807 KB total disk space. 207946456 KB in 39749 files. 11868 KB in 2668 indexes. 0 KB in bad sectors. 195935 KB in use by the system. 65536 KB occupied by the log file. 768605548 KB available on disk. 4096 bytes in each allocation unit. 244189951 total allocation units on disk. 192151387 allocation units available on disk.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Chkdsk" /> <EventID Qualifiers="0">26214</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-06-18T22:08:39.502542800Z" /> <EventRecordID>981</EventRecordID> <Channel>Application</Channel> <Computer>DESKTOP-DNTIQO6</Computer> <Security /> </System> <EventData> <Data>Checking file system on D:The type of the file system is NTFS.Volume dismounted. All opened handles to this volume are now invalid.Stage 1: Examining basic file system structure ... 59136 file records processed. File verification completed. 1 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 64468 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ...Cleaning up 118 unused index entries from index $SII of file 0x9.Cleaning up 118 unused index entries from index $SDH of file 0x9.Cleaning up 118 unused security descriptors.Security descriptor verification completed. 2667 data files processed. CHKDSK is verifying Usn Journal... 41894152 USN bytes processed. Usn Journal verification completed.Stage 4: Looking for bad clusters in user file data ... 59120 files processed. File data verification completed.Stage 5: Looking for bad, free clusters ... 192151386 free clusters processed. Free space verification is complete.Windows has scanned the file system and found no problems.No further action is required. 976759807 KB total disk space. 207946456 KB in 39749 files. 11868 KB in 2668 indexes. 0 KB in bad sectors. 195935 KB in use by the system. 65536 KB occupied by the log file. 768605548 KB available on disk. 4096 bytes in each allocation unit. 244189951 total allocation units on disk. 192151387 allocation units available on disk.</Data> <Binary>00E70000B0A50000ACA5000000000000F9010000000000000000000000000000</Binary> </EventData></Event>

I tried my game and had a BSOD IRQ_NOT_LESS_OR_EQUAL followed by 4 BSOD memory management when I was restarting my computer. Im currently writing this post right now in safe mode.

EDIT : I also ran Memtest 7 times.

EDIT 2 : I add the 2 reports as .txt files to be easier to read.

 

Were you able to make 8 runs using Memtest86+ before a bsod? If not how many runs were made?
What tests have you been able to and not been able to complete due to bsod?

For every dump please update or post a new zip file.

When back on the desktop:
Open administrative command prompt and type or copy and paste:
1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

3) shutdown /r (you will reboot the computer so that it is in clean boot)

4) Let's see if you have more, fewer, or the same number of bsod when in clean boot.

If the bsod are more frequent then return to safe mode.

 

BSOD - Posting Instructions - Windows 10 Forums
For updating the minidumps and logs.

 

After leaving my computer alone for some time (more than 1h) it seems to stop giving me memory management BSOD. I tried the game to see if it was working and got another BSOD (IRQ_NOT...) and multiple memory management BSOD after it too.

My BSOD log are attached to this reply.

Im wondering if its maybe a wiring issue, as its my first computer Ive build ever. I looked inside my case and all fans seems to be working fine, which makes me believe thats its not a over heating issue (I guess?).\

Also, I did 7 runs of Memtest, no BSOD. No test seemed to be interfered with a BSOD. Its only happening when playing high res games.

 

Hi,

I'm currently not at home, but I started a memtest this morning with 8 runs so hopefully I will have the results later.

As for the stress test I used IntelBurnTest and got those result when testing with the high settings :

Time (s) Speed (GFlops) Result 145.483 52.9803 3.152469e-002 145.178 53.0915 3.152469e-002 145.748 52.8837 3.152469e-002 145.771 52.8757 3.152469e-002 145.786 52.8702 3.152469e-002 145.689 52.9054 3.152469e-002 145.673 52.9111 3.152469e-002 145.727 52.8914 3.152469e-002
When I tried the "max" settings, I had a BSOD with the memory management error code.

I will try the programs you advise as soon as I can.

 

When the memtest86+ completes 8 or more runs please post an image into the thread.

 

Alright, Im home and my memtest86 did actually 14 passes

Attachment 140282

for the gpu benchmark i did for 1h but I didnt know that if I closed it it wouldnt give me the log. I did once again for 10 min and it gave me this (No bsod for all this time).

Attachment 140288

Attachment 140288

I will try running the CPU stress test

For the clean boot performance, it runs fine but I dont see any difference when Im in clean boot or not when I play a game. Right now everything works perfectly (not in safe mode).