Windows 10: BSoD out of nowhere

Was playing the Sims 4 and got a BSoD

DESKTOP-E3C6UKV-Sun_10_15_2017_202724_11.zip

:)

 

Severeal BSOD out of nowhere!

I still need help with this problem. Sometimes my PC works like a charm, and then all of a sudden I get a BSOD!

As stated in other replies my minidump folder stays empty (even after all the tweaks).

I've found some .DMP files somewhere else, but they are 0kb (and therefore can't be uploaded in onedrive!).

Today I've updated all my drivers (thought that might be the problem), but I still got some blue screens today.

I really need someone's help so I can fix this. I use this PC for everything (including my school stuff and for work).

Just a small recap of the whole issue:

I've upgraded my win7 to win10 quite a while ago now (several months) and never had any problems with it.

Until just an hour ago.. I've booted up my PC and it all went fine until I tried to open my first application.

It went straight to a BSOD and when I rebooted my PC it gained a different one. Gotten 3 different ones in total now:

• PAGE_FAULT_IN_NONPAGED_AREA
• BAD_POOL_HEADER
• KMODE_EXCEPTION_NOT_HANDLED (FLTMGR.SYS)

Link to my DriverView is here:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Link to my MSinfo32 is here:

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

As I said in first message my Minidump folder is still empty (even after your guide). Don't know what else to do there..

Cheers,

Rowan

 

BSOD Out of Nowhere! IRQL_NOT_LESS_OR_EQUAL

Suvarna,

Thank you for your guidance, the problem only happened once, my concern is what caused the problem as everything was the way it was meant to be, i've made this post to be helping Microsoft.

as the experience goes i'm still ok with win 10 but its not perfect.

 

The event viewer log shows many, many errors similar to the following:

Code: Event[10718]: Log Name: System Source: atapi Date: 2017-08-24T00:24:07.033 Event ID: 11 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The driver detected a controller error on \Device\Ide\IdePort1. and more like this Event[10719]: Log Name: System Source: Disk Date: 2017-08-24T00:24:07.792 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The IO operation at logical block address 0x35c3bcd8 for Disk 2 (PDO name: \Device\Ide\IdeDeviceP1T1L0-3) was retried.[/quote] The 10/15 dumps shows
Code: WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffff9e8e92bf5028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000b0800000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000060151, Low order 32-bits of the MCi_STATUS value.[/quote] Code: 0: kd> !errrec ffff9e8e92bf5028 =============================================================================== Common Platform Error Record @ ffff9e8e92bf5028 ------------------------------------------------------------------------------- Record Id : 01d3424f93932d9f Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 10/16/2017 0:23:18 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ ffff9e8e92bf50a8 Section @ ffff9e8e92bf5180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Cache error Operation : Instruction Execute Flags : 0x00 Level : 1 CPU Version : 0x0000000000600f20 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ ffff9e8e92bf50f0 Section @ ffff9e8e92bf5240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ ffff9e8e92bf5240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffff9e8e92bf5138 Section @ ffff9e8e92bf52c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : ICACHEL1_IRD_ERR (Proc 0 Bank 1) Status : 0xb080000000060151[/quote] Along with the event log entries this almost certainly indicates hardware failures, probably a system board.

Note: All 3 dumps are the WHEA_UNCORRECTABLE_ERROR (124)

 

Thank you. However shortly after this my computer shut down again, this time however the power strip it’s plugged into is dead.

 

The event logs displayed multiple drive problems: paging, retired blocks, and corruption.
There were problems with the cdrom and this may be related to a problem disc or hardware.

In addition to the above tests in the prior posts please open administrative command prompt and type or copy and paste:

1) sfc /scannow
2) dism /online /cleanup-image /restorehealth

3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

4) chkdsk /x /f /r
(this may take many hours so plan to run overnight)

5) When the chkdsk scan has completed the report will be located in the event.vwr
Use the information in this link to post the txt file into the thread:
Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials


Code: Event[8965]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2017-08-23T13:29:15.232 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-E3C6UKV Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: D:, DeviceName: \Device\HarddiskVolume9.[/quote] Code: Event[1964]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2017-06-21T02:48:17.420 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-E3C6UKV Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(A device which does not exist was specified.)[/quote] Code: Event[1958]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2017-06-21T02:48:17.420 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(STATUS_DEVICE_NOT_CONNECTED)[/quote] Code: Event[1952]: Log Name: System Source: Microsoft-Windows-Ntfs Date: 2017-06-21T02:48:17.398 Event ID: 140 Task: N/A Level: Warning Opcode: Info Keyword: N/A User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The system failed to flush data to the transaction log. Corruption may occur in VolumeId: E:, DeviceName: \Device\HarddiskVolume8.(STATUS_DEVICE_NOT_CONNECTED)[/quote] Code: Event[1959]: Log Name: System Source: Disk Date: 2017-06-21T02:48:17.419 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1960]: Log Name: System Source: Disk Date: 2017-06-21T02:48:17.419 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1961]: Log Name: System Source: Disk Date: 2017-06-21T02:48:17.419 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1962]: Log Name: System Source: Disk Date: 2017-06-21T02:48:17.419 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.Event[1963]: Log Name: System Source: Disk Date: 2017-06-21T02:48:17.419 Event ID: 51 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: An error was detected on device \Device\Harddisk2\DR2 during a paging operation.[/quote] Code: Event[2658]: Log Name: System Source: Disk Date: 2017-07-06T23:29:47.038 Event ID: 153 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The IO operation at logical block address 0x0 for Disk 0 (PDO name: \Device\000000d9) was retried.[/quote] Code: Event[1954]: Log Name: System Source: atapi Date: 2017-06-21T02:48:17.419 Event ID: 143 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-E3C6UKV Description: The storage device produced an internal dump.[/quote]