Windows 10: BSOD regularly WHEA_UNCORRECTABLE_ERROR

Hi everybody,

I have this blue screen time to time with the code : WHEA_UNCORRECTABLE_ERROR

Notice that since the beginning I have this laptop (Acer ES1-711G-P11R, BIOS and drivers are updated), to surf on the web is impressively slow, I have to wait for 5 seconds to open a simple window (the same with all the browsers...).

I found out that it seems to be linked with "ntoskrnl.exe+14a6f0" (I have Windows10 64bit).

The DM log collector file is attached.Attachment 115179

I hope to be able to solve this problem, at last!

Thanks in advance a lot!

:)

 

BSOD WHEA_UNCORRECTABLE_ERROR

Getting a blue screen of randomly after it's been on for a while but I can start up just fine in safe mode with no crashes.

No overclocks as far as I know, and the PC is relatively new (only 2 months old)

Any idea what could be causing this?

Dump files here:

Dropbox - 032918-5812-01.dmp

 

BSOD - WHEA_UNCORRECTABLE_ERROR

These are called BCC124 and are related to hardware. Read how to diagnose and hopefully to fix them in this
wiki

 

Hi bencobox,

Welcome to the 10forums *Smile

If you are using a program like Ccleaner please stop using it while troubleshooting.This because programs like Ccleaner remove dump files that are needed to troubleshoot.Or configure Ccleaner to not remove dump files:



*Arrow Run Prime95 - Stress Test Your CPU - Windows 10 Forums CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums



Note If you're overclocking anything, please stop it and set everything back to default while troubleshooting


Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the results and post them.


Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

 

Hi!
Thanks a lot for your answer!
I just stopped a test with Prime95 (4 at the same time), after around 10.000 tests per each, the result is 0 errors...
So as I can understand, there is no problem with the CPU?

 

How long did you run the test to reach 10.000?
What test did you run?

 

I ran 3 hours I think, the "Blend" test with number of torture test threads to run : 4
It's not that?

 

ok, I ran for new the same test, and now, I passed around 60 per worker without any error during 4 hours.
I don't know what happened yesterday but it was "test 1", then "test 2" etc... till "test 150" for each type of test (25K, 1152K, etc...) but today, it had been one test for each of them...
I think that the problem is not from the CPU, have you got other ideas?
Thanks a lot!

 

I do have other ideas, but I would first like to know for sure that you've downloaded your drivers from the right source.

An easy way to get remove these drivers is by using a restore point prior the installation.

 

Axe0, all my drivers had been downloaded by official websites.
Besides, I just uninstalled Driverscloud, I used that just to know what drivers were not updated, but I didn't downloaded them from Driverscloud...

 

STOP 0x124 Troubleshooting

Read carefully before proceeding.

*Arrow Run MemTest86+ - Test RAM - Windows 10 Forums

*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
*Arrow Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log *Arrow Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums






FOUR

GPU TEST
*Arrow Run FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
Make a photo of the result and post it.

In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor

• the frequency of the GPU,
• the GPU memory clock,
• the temperature,
• the power,
• the load on the GPU,
• Etc.

I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.

 

Thanks a lot Axe0! I'll be absent for 3 days, I'll run all these tests once back home and will come back to you directly after!
Have a nice end of week.

 

If those tests give negative results (no problems found), then we can do a few other things like driver verifier.