Windows 10: BSOD SYSTEM_SERVICE_EXCEPTION 0x3b

I had a crash earlier where the screen turned black and my computer reset, but there was no BSOD so I dont have the report on that. The computer also blue screened while rebooting from the black screen crash, then later it blue screened again while I was playing World of Warcraft.

:)

 

System_Service_Exception BSOD with code 0x3B

Hi,

Thank you for posting your query at Microsoft community.

These crashes were related to memory corruption (Probably caused by a driver).

I would suggest you to
run these tests to verify your memory and find which driver is causing the problem.

1. Since it is more likely to be a driver issue please run verifier first.

You can refer to the Wi-Ki article for diver verifier.

Driver Verifier-- tracking down a mis-behaving driver.



2. If verifier does not find the issue we can move on to the memory test.

You can refer to the Wi-Ki article for Memtest.

Memory problems.

Please also have a look at this
thread and check if it helps.

Hope this information is helpful, if not let us know with the updated status and we will be happy to assist you further.

 

System_Service_Exception BSOD with code 0x3B

Hello, all,

I experienced an error with System Service Exception coded 0x3B. Upon investigation this appears to be related to a Firewire driver. I looked within my bios and could not find a Firewire peripheral to be enabled or disabled. Would appreciate some guidance
over what to do next. Thank you.

080815-7187-01.dmp 8/8/2015 10:14:24 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff803`b625abc4 ffffd000`20979b80 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14d220 x64 ntoskrnl.exe+14d220 C:\Windows\Minidump\080815-7187-01.dmp 8 15 10240 346,680 8/8/2015
10:15:08 PM

 

Hi AllottedPython,

Welcome to the 10forums *Smile

According to the event logs, you have had multiple BSODs in the past few months. Quite a few different onces, for this reason I would like to start with a memory diagnostics test.






Diagnostic Test

RAM TEST


Run MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.


If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

 

Okay, I will run memtest tonight and take a picture of it tomorrow.

 

It ran for 13 hours, I think I accidentally reset the pass count while looking through the options menu but I know it must have passed more than 8 times.

Imgur: The most awesome images on the Internet

 

16GB with 8 passes takes about a day to 2 days, 13h and 5 passes looks normal.

 

It showed that there were no errors, should I still test each stick? or is there something else that could possibly be wrong?

 

5 passes is inconclusive.
The test can show zero errors until a few seconds after pass 9 for example.

 

Crude, I guess ill start it again now and let it sit until then.

 

10 passes and no errors

Imgur: The most awesome images on the Internet

 

Diagnostic Test

DRIVER VERIFIER


Warning Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.



Note Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

I'm running it now, just prior to starting it I got a page fault in non paged area BSOD though. And I got a verifier BSOD on startup after enabling it.

 

First Blue screen with the verifier on, I attached the dumps.

 

An old Nvidia driver is flagged, possibly related to your GPU as I don't see anything else related to Nvidia.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part *Arrow NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
Attachment 98402
Code: 1: kd> lmvm nvoclk64 Browse full module list start end module name fffff800`c6400000 fffff800`c6410000 nvoclk64 T (no symbols) Loaded symbol image file: nvoclk64.sys Image path: \SystemRoot\system32\DRIVERS\nvoclk64.sys Image name: nvoclk64.sys Browse all global symbols functions data Timestamp: Tue Sep 15 23:59:25 2009 (4AB00E3D) CheckSum: 0000D2EB ImageSize: 00010000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]